WealthAi launches client file for wealth managers platform

WealthAi has launched Client File for wealth managers and family offices, designed to bring client records into a single workspace.

The system sits within WealthAi Assistant and updates client records from meetings, documents, portfolio feeds and conversations. It is intended to replace the mix of separate notes, files and customer relationship management tools many advisers still use to manage client relationships.

Client File targets a longstanding operational problem in wealth management: advisers often move between systems for onboarding, compliance, portfolio management and client communications. This can force firms to re-enter the same information in multiple places and make it harder to maintain a complete record of each client.

The workspace automatically captures meeting notes and uses that information for suitability reports, onboarding documents, follow-up communications and CRM updates. WealthAi said this can cut post-meeting administration from hours to minutes.

The launch comes as firms across the sector explore artificial intelligence tools to reduce manual work while maintaining audit trails and regulatory controls. WealthAi cited industry research showing that wealth management professionals spend nearly 40% of their day on administrative tasks.

How It Works

WealthAi's AI notetaker can join client meetings, transcribe conversations in real time and prompt advisers on discussion points. The tool can identify and record client preferences, investment objectives, life events, risk indicators and vulnerability signals as discussions take place, according to the company.

That information then feeds into what WealthAi describes as a living client record rather than a static repository. The same record can also update an existing CRM system for firms that want to keep those platforms in place.

In practice, advisers can prepare for meetings, review previous conversations and complete follow-up tasks from one workspace, according to WealthAi. Compliance and operations teams can also work from the same underlying record, which the company said should reduce gaps between front-office and control functions.

Sector Focus

The product was built specifically for wealth managers, private banks and family offices, a market where generic sales software has often been adapted for more specialised advisory work. Many firms have spent years layering wealth-specific processes onto mainstream CRM products, creating systems that can become difficult to use or too narrow to reflect a full client relationship.

That issue was central to the launch message from Izel Ersoy, Chief Product Officer and Co-founder of WealthAi.

"Traditional CRM platforms such as Salesforce and Monday.com were never purpose-built for wealth management or private banking. Firms have spent years adapting generic sales and pipeline management tools to support highly specialised client relationships, regulatory requirements and workflows. Consequently their systems often become overly complicated, requiring advisers to navigate countless fields, workflows and screens, or too limited to capture the full complexity of a client relationship. WealthAi Client File redesigns wealth management CRM for the AI era - a tool that not just stores information but actively uses and interprets it," said Izel Ersoy, Chief Product Officer and Co-founder, WealthAi.

Client File also serves as the central information layer for other tools across the platform. Those tools cover compliance, risk management, research, investments and operations, with access to the same client data and record updates.

This approach gives advisers, compliance teams and AI systems a shared, current source of information, according to WealthAi. In regulated markets such as wealth management, vendors have increasingly focused on showing that AI activity can be traced back to approved policies, procedures and client records.

Ersoy addressed that point in a second comment on the launch.

"Closed-loop AI is critical for financial services. It enables firms to protect and control their data, eliminate the risks associated with Shadow AI and ensure that every action taken by an AI agent is grounded in the firm's own policies, procedures and client information," said Ersoy.

WealthAi is based in London and develops software for wealth managers that combines an AI assistant, task-specific agents and workflow tools for regulated processes. Client File now becomes the main record-keeping layer linking those products, positioned as a way to reduce fragmented client data and repeated administrative work across advisory firms.