Customer Support stories - Page 14

N-able won a Gold Award at the Stevie Awards for its AI-driven customer support, enhancing engagement and service for partners globally.

Udemy appoints Neeracha Taychakhoonavudh as its first Chief Customer Experience Officer to lead global customer success and operations strategy.

Nearly 80% of UK consumers feel positively impacted by small businesses, with over a third saying they'd be devastated if their favourites closed.

Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.

Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.

IoT Analytics finds customer support leads enterprise generative AI use, with 49% of deployments aiding issue resolution among 530 projects analysed.

A recent survey reveals that while 70% of UK respondents have embraced AI in daily life, only 44% utilise it in the workplace, lagging behind global averages.

New research reveals that 93% of UK businesses have gained efficiencies from generative AI, surpassing the global average, with strong investment plans ahead.

HubSpot has launched over 200 new features, including AI tools, to aid UK sales and support teams in boosting efficiency without the added complexity.

A new report from TP reveals that Generation Z favours interactive communication, posing challenges for businesses catering to this tech-savvy cohort.

TeamViewer's new report reveals a surge in AI adoption among manufacturers, with 78% using it weekly, highlighting its transformative role amid global challenges.

ISMS.online is transforming compliance for businesses, making complex standards accessible and manageable with innovative tools and expert guidance.

European software provider Forterro has partnered with Amazon Web Services to enhance its cloud ERP solutions, responding to growing demand among midmarket clients.

ANNA Money has launched its new AI-powered tax solution +Taxes, targeting sole traders and limited companies, attracting hundreds of sign-ups in just two weeks.

Smartvisit is set to launch its innovative app designed to transform tourism engagement, enhancing visitor experiences and boosting revenues for operators.

BitTitan is ramping up global operations, enhancing its MigrationWiz capabilities and expanding its sales team to better support cloud migrations.

Kore.ai has unveiled AI for Process, a no-code platform designed to revolutionise enterprise workflow automation and optimise decision-making.

Constant Contact continues to empower small businesses with tailored marketing solutions, leveraging AI to enhance efforts for over 500,000 customers globally.

Snowflake has launched Cortex Agents, a service designed to streamline the integration of structured and unstructured data for enterprises, enhancing productivity.

PAYSTRAX has appointed Tom Suter as Regional Sales Director for the UK, aiming to boost its expansion across the UK and European markets.