Customer Support stories - Page 12

Zoho reports 43% UK growth, opening a new data centre and office in Milton Keynes by 2026 to expand AI tools and triple its workforce.

Most UK firms have improved AI privacy post-adoption, yet few offer thorough staff training or robust governance, says new Zoho research.

NiCE has topped the 2025 Gartner Magic Quadrant for CCaaS, leading in both Ability to Execute and Completeness of Vision for the first time.

Supersonik raises USD $5 million to launch a multilingual AI agent that instantly delivers personalised live product demos via video calls worldwide.

Shipster marks 10 years with senior hires to boost innovation in eCommerce shipping software, serving over 100 retailers and processing millions of shipments annually.

Fergus has appointed Hugh Walker as Head of Customer Experience to lead customer teams and enhance its job management software platform globally.

Klearcom's AI-powered platform now automates United World Telecom's global number testing, boosting service reliability across 100+ countries and time zones.

Agoda introduces the AI-powered Property AMA Bot to provide travellers with instant, accurate hotel information across all its platforms, enhancing booking ease.

Xsolla has launched a new Unity SDK to help developers monetise games directly, with cross-platform support and over 1,000 payment methods worldwide.

ICS.AI has upgraded its SMART: AI platform with GPT-5 to boost automation and support across UK public sector services, enhancing efficiency and compliance.

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

Marqeta has acquired UK-based TransactPay to enhance card programme services, expanding its reach across the UK and European Union markets.

8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.

Metaforms, a San Francisco AI startup, has raised USD $9 million to enhance market research efficiency with innovative AI automation tools.

Saviynt is boosting its global footprint with new offices in Singapore and London, plus expanded operations in India and Europe amid rising demand for its AI-based Identity Cloud.

ServiceNow launches agentic AI management in Asia Pacific as AI spending dips, aiming to better integrate human workers and AI agents for improved business outcomes.

NetSuite's new Text Enhance Translate uses AI to instantly translate over 20 languages within workflows, boosting global team collaboration and efficiency.

FourKites has launched AI digital workers Alan, Polly and Cassie to automate Europe's supply chains, enhancing scheduling, compliance and customer service tasks.

Pipe has launched four AI agents to speed up small business funding, automating fraud checks and payments to cut decision times from weeks to minutes.

OpenText launches Cloud Editions 25.3, featuring AI-powered tools and enhanced cybersecurity to boost enterprise information management and regulatory compliance.