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Quality Management Stories - Page 7

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Quality Management stories

Freshworks unveils new generative AI enhancements
Artificial Intelligence

Freshworks unveils new generative AI enhancements

Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.

By Shannon Williams • 4 min read • Fri, 23rd Jun 2023
NICE comes out on top of QKS's workforce engagement management report
Unified Communications

NICE comes out on top of QKS's workforce engagement management report

NICE has announced that it has been recognised as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix: WEM report.

By Catherine Knowles • 3 min read • Thu, 4th May 2023
Assurity Consulting ventures to new shores with AU expansion
DevOps

Assurity Consulting ventures to new shores with AU expansion

Assurity Consulting, the technology quality assurance company in New Zealand, is expanding its services to the Australian market.

By Catherine Knowles • 4 min read • Tue, 2nd May 2023
Zespri goes live with private edition of SAP cloud offering
Supply Chain

Zespri goes live with private edition of SAP cloud offering

Zespri has gone live with SAP S/4HANA Cloud, private edition, to support the kiwifruit supplier's ability to provide the highest quality produce.

By Zach Thompson • 3 min read • Mon, 14th Nov 2022
TeamViewer and Hyundai Motor sign new strategic partnership
Cartech

TeamViewer and Hyundai Motor sign new strategic partnership

TeamViewer and Hyundai Motor have signed a strategic partnership with the hopes of accelerating digital innovation within an automotive smart factory.

By Mitchell Hageman • 2 min read • Mon, 3rd Oct 2022
Cloud technology for agile supply chains
Internet of Things

Cloud technology for agile supply chains

Autonomous vehicles, infotainment and smart electronics - today's consumers expect state-of-the-art features and the highest level of vehicle safety.

By Jarrod Kinchington • 4 min read • Fri, 29th Apr 2022
Optic Security Group achieves new ISO certifications for ANZ
Risk & Compliance

Optic Security Group achieves new ISO certifications for ANZ

Optic Security Group achieves three ISO certifications across its business units in Australia and New Zealand.

By Mitchell Hageman • 2 min read • Mon, 11th Apr 2022
Atturra now a market leader in QAD ERP solutions with latest acquisition
Manufacturing

Atturra now a market leader in QAD ERP solutions with latest acquisition

Atturra has announced the acquisition of Kettering Professional Services, a specialist ERP solutions provider focusing on local manufacturing.

By Ryan Morris-Reade • 3 min read • Wed, 2nd Mar 2022
Four ways to integrate the contact centre with Microsoft Teams and improve CX
Customer Relationship Management

Four ways to integrate the contact centre with Microsoft Teams and improve CX

Enghouse Interactive highlights the benefits of integrating contact centres with Microsoft Teams, including omni-channel routing and quality assurance.

By Sara Barker • 5 min read • Thu, 18th Mar 2021
NICE inContact infuses AI into contact centre offering
Customer Relationship Management

NICE inContact infuses AI into contact centre offering

According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.

By Staff Writer • 2 min read • Thu, 18th Mar 2021
8x8's Winter 2021 aims to enhance the customer experience
Customer Relationship Management

8x8's Winter 2021 aims to enhance the customer experience

Winter 2021 features provide integrated solutions from a single provider, both from 8x8 itself and from partners including Verint.

By Staff Writer • 3 min read • Fri, 5th Feb 2021
Managing quality with a work-from-anywhere workforce
Customer Relationship Management

Managing quality with a work-from-anywhere workforce

Work-from-anywhere contact centres need quality control mechanisms to ensure a consistent customer experience, according to NICE.

By Darren Rushworth • 4 min read • Mon, 14th Dec 2020
Procore looks to improve safety of ANZ construction sites with latest offering
Health Technologies

Procore looks to improve safety of ANZ construction sites with latest offering

Procore has launched Safety Essentials for construction companies in Australia and New Zealand, providing compliance support and pre-built forms.

By Catherine Knowles • 4 min read • Mon, 19th Oct 2020
Unity4 and Daisee partner to automate CX quality management
Customer Relationship Management

Unity4 and Daisee partner to automate CX quality management

Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.

By Staff Writer • 3 min read • Mon, 31st Aug 2020
8x8 brings enterprise telephony to Microsoft Teams
Unified Communications

8x8 brings enterprise telephony to Microsoft Teams

8x8 has added Voice for Microsoft Teams to enable enterprise cloud telephony, keeping the Teams experience unchanged for end users.

By Catherine Knowles • 3 min read • Fri, 12th Jun 2020
ASC launches compliance recording solution for Teams
Unified Communications

ASC launches compliance recording solution for Teams

Records, transcribes and analyses all communications through MS Team to ensure compliance, storing it all in the cloud.

By Staff Writer • 2 min read • Tue, 12th May 2020

Stories from Other Regions

Quality Management stories

Optic Security Group on Australia recruitment drive
Risk & Compliance

Optic Security Group on Australia recruitment drive

Trans-Tasman security integrator looks to meet the twin challenges of high client project demand tight & labour market supply with new opportunities. .

By Shannon Williams • 3 min read • Fri, 5th Aug 2022
Viatek Technology achieves notable security certifications
Risk & Compliance

Viatek Technology achieves notable security certifications

The certifications confirm the company adheres to the latest Information Security Management System for data, info systems and computer networks.

By Catherine Knowles • 3 min read • Thu, 10th Mar 2022