Quality Management stories - Page 4
Zoom extends customer experience software with latest release
Fri, 22nd Sep 2023
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cx
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martech
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ai models
Zoom announces the launch of its Workforce Engagement Management suite, offering solutions to improve customer experience and support teams.
Amazon Connect Ready to optimise the contact centre experience
Fri, 4th Aug 2023
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uc
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data analytics
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hyperscale
Amazon Connect Ready Partner solutions support seamless customer engagement across multiple channels, improve employee productivity and provide data analytics.
Freshworks unveils new generative AI enhancements
Fri, 23rd Jun 2023
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ai
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agentic ai
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copilots
Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.
NICE comes out on top of QKS's workforce engagement management report
Thu, 4th May 2023
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uc
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cx
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martech
NICE has announced that it has been recognised as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix: WEM report.
Unity4 and Daisee partner to automate CX quality management
Mon, 31st Aug 2020
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crm
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uc
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cx
Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.
ASC launches compliance recording solution for Teams
Tue, 12th May 2020
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uc
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public cloud
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risk & compliance
Records, transcribes and analyses all communications through MS Team to ensure compliance, storing it all in the cloud.
Kyocera's green sustainability efforts recognised
Fri, 12th Jul 2019
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clean technologies
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sustainability
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kyocera
Kyocera says its efforts to increase sustainability and reduce greenhouse missions are part of the 'Kyocera philosophy'.
Hyve announce G-Cloud 11 accreditation for increased range of managed services
Tue, 9th Jul 2019
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partner programmes
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microsoft
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cloud services
Hyve has also been recertified for three key ISO standards, covering security, quality management and cloud services.
DigiPlex issues Nordics' largest ever data centre bond
Mon, 6th May 2019
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hyperscale
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dc
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colocation
The data centre developer and operator says the issue is to fuel for 'continued rapid growth' in a region that continues to attract international investment.
Beijing Sansec takes cryptographic solutions to RSA Conference
Mon, 23rd Apr 2018
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encryption
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beijing sansec
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cryptography
Sansec, which is headquartered in Beijing, China, says it is committed to information security solutions & services based on cryptographic technology.
New entrant to UK colocation market declares data centre open
Tue, 27th Mar 2018
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datacentre infrastructure
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hyperscale
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dc
UK startup IP House has officially opened its doors for business with a high-spec data centre located on the fringes of London's financial district.
CITIC Telecom commits to cloud security with new certification
Tue, 9th May 2017
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cloud security
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iaas
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citic
CITIC Telecom has become the first IaaS provider to receive the ISO 27017 cloud security certification in Hong Kong.