Incident management Stories

UK Stories

Incident management stories

iStorage warns firms to secure data beyond networks

Schools and public bodies face fresh pressure to protect records after a Department for Education breach exposed more than 600,000 files.

By Sofiah Nichole Salivio • 4 min read • 2 days ago

Hybrid Cloud

ManageEngine expands observability reseller push via Climb

UK and Ireland resellers gain a steadier observability pitch as ManageEngine seeks recurring revenue through Climb Channel Solutions.

By Sofiah Nichole Salivio • 3 min read • Last month

Software-as-a-Service

Ampito partners with Highlight on service observability

More than 5,000 customer connections will gain a single service view as Ampito replaces multiple monitoring tools with Highlight across its teams.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Global Stories

Incident management stories

DevOps

Datadog targets enterprise risk with AI and automation

Australian enterprises are under pressure to tame AI-driven complexity, compliance risk and rising technology costs as Datadog broadens its platform.

By David Shilovsky • 6 min read • Last week

Digital Signage

Intrado launches Canadian French OneAlert for alerts

Organisations serving Francophone communities can now send emergency alerts faster, without separate translation tools, via a Canadian French interface.

By Sofiah Nichole Salivio • 3 min read • Last week

Customer Relationship Management

Pythian unveils Gemini Enterprise AI model for staff

The consultancy says workflow redesign, not tool access, helped triple AI engagement and cut database incident resolution times by 80%.

By Sean Mitchell • 4 min read • Last week

Risk & Compliance

Early intervention key to stopping over-height vehicles

Earlier warnings and diversion points give drivers time to avoid tunnel strikes, Austroads says, cutting disruption and safety risks.

By Sofiah Nichole Salivio • 3 min read • Last week

Software-as-a-Service

Grafana Labs tops 10,000 customers as AI demand rises

Rising AI deployments are helping drive broader platform use, with most customers now buying several Grafana products and costs falling.

By Sofiah Nichole Salivio • 5 min read • Last week

Digital Transformation

Why adding more security tools could make businesses less secure

Security teams are finding that overlapping products can swamp alerts, raise costs and obscure whether defences are actually improving.

By Matthew Lowe • 4 min read • Last week

DevOps

SRE teams take on wider AI oversight in production

AI rollouts are pushing SRE and platform teams to monitor models, manage incidents and fill governance gaps in production.

By Mark Tarre • 4 min read • Last week

DevOps

Aziro launches Aziron for governed enterprise AI tasks

It is aimed at firms that want AI agents to update records and trigger workflows without losing oversight or audit trails.

By Sean Mitchell • 4 min read • Last week

Disaster Recovery

Google named Gartner leader for cloud-native platforms

The recognition underlines Google Cloud's push to keep developers on one platform as enterprises move AI agents from prototypes into production.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Incident management stories

Risk & Compliance

When crisis communications create a second workplace crisis

Poor communication can deepen the fallout from a workplace incident, leaving employees, families and regulators without timely, accurate updates.

By Mark Devlin • 5 min read • Yesterday

DevOps

How observability powers Australia's biggest streaming event

Fans were spared buffering as Seven used New Relic to scale 7plus Sport for AFL demand and meet strict geotargeting rules.

By Aron Marden • 3 min read • Yesterday

Smart Cities

Why AI will define the next generation of stadium security and operations

As crowds swell and costs rise, venue operators are turning to AI to spot risks sooner and keep events running smoothly.

By Mike Metcalfe • 6 min read • Last week

Cloud Security

From vulnerability management to risk, insight, and resilience

Disconnected vulnerability data is leaving Australian organisations unable to judge which weaknesses threaten critical services, compliance, or customers.

By Dan Spada • 5 min read • Last week

Data Protection

Interactive customers win, as AI expands into service operations

AI is cutting manual triage in Interactive's cloud operations, where 40,000 device alerts a year now generate tickets and suggested fixes automatically.

By Sean Mitchell • 5 min read • Last week