IT Brief UK - Technology news for CIOs & IT decision-makers
United Kingdom

Incident management Stories

UK Stories

Incident management stories

Global Stories

Incident management stories

8x8 revenue hits record as AI adoption more than doubles
Software-as-a-Service

8x8 revenue hits record as AI adoption more than doubles

Customer use of 8x8's AI tools jumped 121% year on year, helping drive record first-quarter revenue and a fifth straight quarter of growth.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Google Cloud touts sharded fix for noisy neighbours
Software-as-a-Service

Google Cloud touts sharded fix for noisy neighbours

Shared data platforms could see outages contained to one tenant, as Google Cloud says a new sharded design cuts blast radius and eases scaling.

By Sean Mitchell • 4 min read • Last week
Group-IB puts Threat Intelligence on AWS Marketplace
Digital Transformation

Group-IB puts Threat Intelligence on AWS Marketplace

Security teams can now buy the product through AWS billing, potentially speeding procurement and counting it towards committed cloud spend.

By Mark Tarre • 4 min read • Last week
Google launches AI agents for database setup & ops
DevOps

Google launches AI agents for database setup & ops

Database teams could cut setup and fault-finding time as Google folds natural-language guidance into Cloud SQL, Spanner and AlloyDB tools.

By Sean Mitchell • 4 min read • Last week
Fintech growth exposes security & finance weaknesses
Data Protection

Fintech growth exposes security & finance weaknesses

Rising use of digital payments is forcing fintechs to tighten controls as executives warn that weak access, AI and fraud defences are exposing customers.

By Karen Joy Bacudo • 6 min read • Last week
8x8 expands AI tools across business beyond contact centre
Unified Communications

8x8 expands AI tools across business beyond contact centre

The move aims to help firms scale AI beyond siloed contact centres, as most organisations still struggle to deploy it across the enterprise.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Rimini Street launches AI governance service for firms
Digital Transformation

Rimini Street launches AI governance service for firms

The service targets firms struggling to control AI agents as they move from pilots into production and face growing security and compliance risks.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Grafana Labs launches six AI tools for telemetry & agents
DevOps

Grafana Labs launches six AI tools for telemetry & agents

Grafana Labs has launched six AI observability tools during its AI Week, including new capabilities for monitoring and investigating AI agents.

By Jake MacAndrew • 4 min read • Last month
Primion partners Iveda to expand AI video analytics
Software-as-a-Service

Primion partners Iveda to expand AI video analytics

European security customers will be able to add AI video analysis to existing cameras, cutting disruption and helping link access logs with footage.

By Mark Tarre • 4 min read • Last month
Dynatrace adds AI agents for governed IT operations
Software-as-a-Service

Dynatrace adds AI agents for governed IT operations

Governance controls aim to curb AI misfires as Dynatrace moves from observability to automated incident triage and remediation.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Five control rooms, one tuesday afternoon
Robotics

Five control rooms, one tuesday afternoon

Alarm floods across data centres, pipelines and power grids can now be reduced to one incident, if operators can route and document fast enough.

By Kamalensh Srikanth • 9 min read • Last month

Stories from Other Regions

Incident management stories

AI cyber threats rise as Australian incidents surge
Disaster Recovery

AI cyber threats rise as Australian incidents surge

Average cybercrime losses for large Australian businesses jumped as AI-enabled attacks became a bigger worry than privacy for many boards.

By Sean Mitchell • 4 min read • 3 days ago
Scoot uses Qualtrics AI to cut feedback analysis time
Software-as-a-Service

Scoot uses Qualtrics AI to cut feedback analysis time

Passengers can now see booking glitches fixed faster, as Scoot has cut feedback analysis from hours to minutes using Qualtrics AI.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Availability should follow the transaction, not the infrastructure
Disaster Recovery

Availability should follow the transaction, not the infrastructure

Manual recovery still risks missed payments and trades when financial systems fail, as customers care only whether transactions complete.

By Don Boxley • 4 min read • Last week
Cello buys GKC Consulting to boost digital resilience
Data Analytics

Cello buys GKC Consulting to boost digital resilience

Customers will get fewer handovers during outages as Cello folds GKC Consulting's observability expertise into its network operations business.

By Sean Mitchell • 4 min read • Last week
CortexForge unveils Invisible Intelligence for Microsoft
Data Protection

CortexForge unveils Invisible Intelligence for Microsoft

Designed to curb data leakage and keep human staff in charge, the framework routes AI outputs by role inside Microsoft systems.

By Mark Tarre • 4 min read • Last month
Brivo launches AI Week to show practical security uses
Software-as-a-Service

Brivo launches AI Week to show practical security uses

Security buyers are being given concrete AI workflows and tools as Brivo seeks to show how quickly the technology can improve operations.

By Joseph Gabriel Lagonsin • 4 min read • Last month