IT Brief UK - Technology news for CIOs & IT decision-makers
United Kingdom

Global Stories

MYOB teams up with Genesys to provide integrated customer service experience
Customer Relationship Management

MYOB teams up with Genesys to provide integrated customer service experience

MYOB partners with Genesys to revamp contact centre capabilities and provide a personalised customer service experience.

By Sam Worthington • 2 min read • Wed, 15th Feb 2017
Expert insights: How you can keep up with the new connected customer
Customer Relationship Management

Expert insights: How you can keep up with the new connected customer

The connected customer is the symptom of their time and they are the next profit centre for all customer-facing businesses - here's some advice.

By Ashton Young • 3 min read • Thu, 29th Dec 2016
Genesys expands business, swallows up Interactive Intelligence
Unified Communications

Genesys expands business, swallows up Interactive Intelligence

Genesys completes acquisition of call centre technology firm Interactive Intelligence, creating largest leader in customer experience.

By Sam Worthington • 2 min read • Fri, 2nd Dec 2016
Genesys aims for 'next level' of growth with new MD & sales VP hire
Customer Relationship Management

Genesys aims for 'next level' of growth with new MD & sales VP hire

Genesys Laboratories hires new managing director and VP of sales for ANZ operations to enhance services in the region.

By Sara Barker • 2 min read • Mon, 31st Oct 2016
Genesys announces its new Microsoft status
Unified Communications

Genesys announces its new Microsoft status

Genesys becomes a Microsoft Gold Partner, strengthening their collaboration & providing customers with more value.

By Sam Worthington • 2 min read • Wed, 21st Sep 2016
AppFoundry & DevFoundry accelerate customer experience for Genesys
Unified Communications

AppFoundry & DevFoundry accelerate customer experience for Genesys

Genesys says that together, AppFoundry and DevFoundry have enabled its customers to connect to a wider ecosystem of customer experience providers.

By Sam Worthington • 2 min read • Thu, 4th Aug 2016
YOU'RE INVITED: G-Summit – the world's most extensive CX roadshow
Customer Relationship Management

YOU'RE INVITED: G-Summit – the world's most extensive CX roadshow

Global forums in five continents share best practices on the world's #1 CX platform to help companies and organisations deliver exceptional CX.

By Ashton Young • 2 min read • Thu, 28th Jul 2016
Genesys omnichannel solution delivers big ROI, study shows
Customer Relationship Management

Genesys omnichannel solution delivers big ROI, study shows

Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.

By Catherine Knowles • 2 min read • Mon, 22nd Feb 2016
Dimension Data named MVP for Genesys
Unified Communications

Dimension Data named MVP for Genesys

Dimension Data has been named the Most Valuable Partner 2015 for Asia Pacific byGenesys at the G-Force 2015 awards.

By Shannon Williams • 2 min read • Tue, 24th Nov 2015
Genesys G-Summit global event comes to New Zealand
Unified Communications

Genesys G-Summit global event comes to New Zealand

The Genesys global G-Summit event series is making its way to New Zealand, and will showcase this year's theme of 'Next-Generation CX'.

By Catherine Knowles • 2 min read • Fri, 17th Jul 2015
CX solutions key to digital transformation
Unified Communications

CX solutions key to digital transformation

New research by reveals link between investment in customer experience and increase in profitability, revenue growth and customer retention.

By Shannon Williams • 4 min read • Fri, 26th Jun 2015
Genesys boosts channel expertise with new ANZ channel director
Unified Communications

Genesys boosts channel expertise with new ANZ channel director

Webster will spearhead a regional partner support network across ANZ, building on the momentum established by Genesys' existing channel program.

By Shannon Williams • 2 min read • Thu, 28th May 2015
Genesys named a Magic Quadrant leader for seventh consecutive year
Unified Communications

Genesys named a Magic Quadrant leader for seventh consecutive year

Genesys named market leader by Gartner in Magic Quadrant report for seventh consecutive year. #contactcentre #customerexperience.

By Catherine Knowles • 1 min read • Fri, 22nd May 2015
Genesys increases focus on ANZ mid-market with cloud offerings
Customer Relationship Management

Genesys increases focus on ANZ mid-market with cloud offerings

Genesys has launched a new set of cloud offerings in order to expand into the Australian mid-market and strengthen its presence in New Zealand.

By Catherine Knowles • 2 min read • Tue, 10th Mar 2015
Millennial means business
Unified Communications

Millennial means business

Many companies are struggling to adapt their business to serve a new wave of consumers from the millennial generation.

By Staff Writer • 4 min read • Sun, 1st Mar 2009
Gvalidated
Unified Communications

Gvalidated

Genesys launches Gvalidated initiative to bolster partner program, aiming for better integration and recognition of partner-developed applications.

By Staff Writer • 2 min read • Sat, 1st Mar 2008

Stories from Other Regions