Genesys stories - Page 4
IoT adoption in Australia & New Zealand lagging behind rest of APAC
Wed, 15th Mar 2017
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Australia and New Zealand rank lowest in IoT-enabled customer experience maturity, according to a new report by Genesys.
MYOB teams up with Genesys to provide integrated customer service experience
Wed, 15th Feb 2017
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MYOB partners with Genesys to revamp contact centre capabilities and provide a personalised customer service experience.
Expert insights: How you can keep up with the new connected customer
Thu, 29th Dec 2016
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The connected customer is the symptom of their time and they are the next profit centre for all customer-facing businesses - here's some advice.
Genesys expands business, swallows up Interactive Intelligence
Fri, 2nd Dec 2016
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Genesys completes acquisition of call centre technology firm Interactive Intelligence, creating largest leader in customer experience.
Genesys aims for 'next level' of growth with new MD & sales VP hire
Mon, 31st Oct 2016
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Genesys Laboratories hires new managing director and VP of sales for ANZ operations to enhance services in the region.
Genesys announces its new Microsoft status
Wed, 21st Sep 2016
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Genesys becomes a Microsoft Gold Partner, strengthening their collaboration & providing customers with more value.
AppFoundry & DevFoundry accelerate customer experience for Genesys
Thu, 4th Aug 2016
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Genesys says that together, AppFoundry and DevFoundry have enabled its customers to connect to a wider ecosystem of customer experience providers.
YOU’RE INVITED: G-Summit – the world’s most extensive CX roadshow
Thu, 28th Jul 2016
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Global forums in five continents share best practices on the world’s #1 CX platform to help companies and organisations deliver exceptional CX.
Genesys omnichannel solution delivers big ROI, study shows
Mon, 22nd Feb 2016
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Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.
Dimension Data named MVP for Genesys
Tue, 24th Nov 2015
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Dimension Data has been named the Most Valuable Partner 2015 for Asia Pacific byGenesys at the G-Force 2015 awards.
Genesys G-Summit global event comes to New Zealand
Fri, 17th Jul 2015
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The Genesys global G-Summit event series is making its way to New Zealand, and will showcase this year’s theme of ‘Next-Generation CX’.
CX solutions key to digital transformation
Fri, 26th Jun 2015
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New research by reveals link between investment in customer experience and increase in profitability, revenue growth and customer retention.
Genesys boosts channel expertise with new ANZ channel director
Thu, 28th May 2015
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Webster will spearhead a regional partner support network across ANZ, building on the momentum established by Genesys’ existing channel program.
Genesys named a Magic Quadrant leader for seventh consecutive year
Fri, 22nd May 2015
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Genesys named market leader by Gartner in Magic Quadrant report for seventh consecutive year. #contactcentre #customerexperience.
Genesys increases focus on ANZ mid-market with cloud offerings
Tue, 10th Mar 2015
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Genesys has launched a new set of cloud offerings in order to expand into the Australian mid-market and strengthen its presence in New Zealand.
Industry veteran heads up Interactive Intelligence's ANZ IT deployment push
Tue, 8th Jul 2014
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Paul Crump brings over 25 years' IT expertise to Interactive Intelligence as Territory Manager, ANZ, focusing on business process automation from Melbourne.
Millennial means business
Sun, 1st Mar 2009
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Many companies are struggling to adapt their business to serve a new wave of consumers from the millennial generation.
Gvalidated
Sat, 1st Mar 2008
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Genesys launches Gvalidated initiative to bolster partner program, aiming for better integration and recognition of partner-developed applications.