Freshworks stories - Page 3
Freshworks named in fourth Magic Quadrant this year
Wed, 14th Oct 2020
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crm
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cx
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martech
Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.
'Old tech' may be holding back businesses & employees during COVID-19
Mon, 31st Aug 2020
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digital engagement
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online tools
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freshworks
92% of execs stress engagement, yet only 66% see 'highly engaged' staff, finds Harvard study on workforce loyalty.
Webinar: The role of technology in making (or breaking) employee engagement
Wed, 22nd Jul 2020
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digital engagement
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webinar
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freshworks
Employee engagement equals better productivity, loyalty, and customer satisfaction – and it’s critical to an organisation’s success.
What’s new in the CRM CEC Magic Quadrant
Tue, 16th Jun 2020
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crm
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data analytics
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cx
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
Millions wasted on poor knowledge management solutions
Mon, 14th Oct 2019
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uc
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data analytics
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martech
A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.
Freshworks expands local product hosting on Sydney data centre
Wed, 3rd Jul 2019
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uc
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hyperscale
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dc
Launched in January last year, the Sydney data centre already hosts the popular Freshdesk and Freshservice products.
Freshworks enhances its AI-powered Omnibot
Mon, 29th Apr 2019
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robots
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ai
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bots
Freshworks launches AI-powered predictive engagement engine that provides proactive insights for sales and support teams.
Freshworks launches first APAC data center in Sydney
Tue, 23rd Jan 2018
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apac
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freshdesk
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freshworks
Freshworks has launched its first Asia-Pacific data center in Sydney, enhancing security and meeting local data sovereignty and privacy requirements.
Freshworks launch messaging product for customer engagement
Mon, 25th Sep 2017
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cx
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martech
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messaging
The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.
Freshworks makes new position to bring in ex Akamai managing director
Fri, 18th Aug 2017
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data analytics
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martech
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cdp
Freshworks has announced the appointment of SIdharth Malik to the specially created position of chief revenue officer.
Freshworks acquires startup's chatbot-building platform
Mon, 24th Jul 2017
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uc
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martech
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ai agents
Joe Hukum’s technology is powered by a robust decision tree framework that automates sales, service, and support workflows, across various channels.