Freshworks stories - Page 2
Freshworks enhances partner program, hires new channel VP
Freshworks launches enhanced partner program, with Herv Danzelaud as VP global channel and alliances, to grow partner ecosystem.
77% of consumers will share data if their service is more personalised - Freshworks report
Despite calls for better data privacy amongst businesses and their customers, it doesn’t mean that the data sharing game is over.
Australian consumers support local retailers following COVID-19 pandemic
COVID-19 permanently changed Australian consumer behavior, with 93% planning to support companies that treat workers fairly, according to a study by Freshworks.
Freshworks named in fourth Magic Quadrant this year
Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.
'Old tech' may be holding back businesses & employees during COVID-19
92% of execs stress engagement, yet only 66% see 'highly engaged' staff, finds Harvard study on workforce loyalty.
Webinar: The role of technology in making (or breaking) employee engagement
Employee engagement equals better productivity, loyalty, and customer satisfaction – and it’s critical to an organisation’s success.
What’s new in the CRM CEC Magic Quadrant
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
Millions wasted on poor knowledge management solutions
A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.
Freshworks expands local product hosting on Sydney data centre
Launched in January last year, the Sydney data centre already hosts the popular Freshdesk and Freshservice products.
Freshworks enhances its AI-powered Omnibot
Freshworks launches AI-powered predictive engagement engine that provides proactive insights for sales and support teams.
Freshworks launches first APAC data center in Sydney
Freshworks opens its 1st APAC data centre in Sydney, bolstering security & privacy for Australian clients.
Freshworks launch messaging product for customer engagement
The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.
Freshworks makes new position to bring in ex Akamai managing director
Freshworks has announced the appointment of SIdharth Malik to the specially created position of chief revenue officer.
Freshworks acquires startup's chatbot-building platform
Joe Hukum’s technology is powered by a robust decision tree framework that automates sales, service, and support workflows, across various channels.