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Customer service Stories - Page 5

UK Stories

Customer service stories

8x8 launches retail nationwide for shared store devices
Unified Communications

8x8 launches retail nationwide for shared store devices

Retailers could cut missed calls and IT overhead as shared devices let the nearest shop-floor worker answer across shifts.

By Sofiah Nichole Salivio • 4 min read • Last month
Securitas UK marks decade of STARS front-of-house growth
Hyperscale

Securitas UK marks decade of STARS front-of-house growth

The front-of-house security model now spans 27 countries and 89 clients, reflecting rising demand for blended reception and security roles.

By Joseph Gabriel Lagonsin • 2 min read • Last month

Global Stories

Customer service stories

Manhattan adds AI agents & fulfilment tools for retailers
Unified Communications

Manhattan adds AI agents & fulfilment tools for retailers

Retailers could speed service and cut fulfilment costs as Manhattan embeds AI agents, real-time checkout tools and simulation into its omni platform.

By Mark Tarre • 3 min read • Last month
Google Cloud study says 52% of firms use AI agents
Digital Transformation

Google Cloud study says 52% of firms use AI agents

Early adopters are seeing stronger returns as AI agents move from trials into core operations across customer service, security and support.

By Sean Mitchell • 3 min read • Last month
Parloa study finds big firms make customer contact hard
Unified Communications

Parloa study finds big firms make customer contact hard

Many large companies are making support harder to reach, with most failing to offer clear web, chat or phone access, a Parloa study found.

By Shannon Williams • 4 min read • Last month
Google Cloud launches Agentic Data Cloud for AI agents
Hybrid Cloud

Google Cloud launches Agentic Data Cloud for AI agents

The new tools could let firms’ AI agents act on live data more securely across clouds, while cutting rebooking from hours to minutes.

By Sean Mitchell • 4 min read • Last month
Google sees retail success with agentic commerce push
Unified Communications

Google sees retail success with agentic commerce push

Retailers are using Google’s new AI suite to speed up shopping and support, with Bunnings already live and UCP adoption starting to grow.

By Sean Mitchell • 4 min read • Last month
Google Cloud launches Gemini Enterprise Agent Platform
Unified Communications

Google Cloud launches Gemini Enterprise Agent Platform

Customers will build and manage AI agents in one place as Google Cloud folds Vertex AI services into Gemini Enterprise Agent Platform.

By Sean Mitchell • 5 min read • Last month
Bedrock Data extends ArgusAI governance to Google Vertex AI
Storage

Bedrock Data extends ArgusAI governance to Google Vertex AI

Security teams can now apply one policy model across more AI agents as Bedrock Data adds Google Vertex AI to ArgusAI.

By Sean Mitchell • 4 min read • Last month
Backbase launches AI-native banking OS to unify frontline
Software-as-a-Service

Backbase launches AI-native banking OS to unify frontline

Banks could use the new platform to cut frontline bottlenecks, as Backbase says 80% of such work happens in disconnected system gaps.

By Karen Joy Bacudo • 3 min read • Last month
Syspro names Tom Loeffert as Chief Human Resources Officer
Manufacturing

Syspro names Tom Loeffert as Chief Human Resources Officer

The ERP software group is sharpening its growth plans as it brings in a senior people leader to help reshape operations under a new Chief Executive Officer.

By Sofiah Nichole Salivio • 3 min read • Last month
Oracle & Google Cloud add Gemini Enterprise database agent
Hybrid Cloud

Oracle & Google Cloud add Gemini Enterprise database agent

Enterprise users can now query Oracle databases in natural language through Gemini, without moving data or writing SQL, as the partners expand their cloud tie-up.

By Sean Mitchell • 4 min read • Last month
Gulf Edge & Kore.ai strike exclusive Thailand AI deal
Unified Communications

Gulf Edge & Kore.ai strike exclusive Thailand AI deal

Thailand’s enterprise AI market is getting a more exclusive channel as Gulf Edge gains sole rights to Kore.ai’s platform in key sectors.

By Sofiah Nichole Salivio • 4 min read • Last month
Snowflake expands AI tools for business users & developers
Manufacturing

Snowflake expands AI tools for business users & developers

The updates aim to help companies turn internal data into AI-driven workflows while keeping business controls and governance in place.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Newo appoints Jason Luo as Chief Executive Officer
Unified Communications

Newo appoints Jason Luo as Chief Executive Officer

Missed calls at small firms are becoming a bigger revenue risk as Newo expands its AI receptionist tools beyond the US and into Europe.

By Mark Tarre • 4 min read • Last month

Stories from Other Regions

Customer service stories

TAL expands Microsoft deal in biggest tech pact yet
Unified Communications

TAL expands Microsoft deal in biggest tech pact yet

The insurer will use cloud and AI tools to cut claims admin and speed up customer service under a five-year agreement with Microsoft.

By Mark Tarre • 4 min read • Last month
AI saves small business leaders 6 to 10 hours a week
Software-as-a-Service

AI saves small business leaders 6 to 10 hours a week

More than half of small business leaders report higher productivity after adopting AI, with spending linked to savings of up to 10 hours a week.

By Kaleah Salmon • 3 min read • Last month