Customer service stories - Page 18
On October 28, go from CX starter to champion with Zendesk
Tue, 13th Oct 2020
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Discover the secrets to exceptional customer service with leading software company Zendesk in an exclusive online event on 28 October.
Blue Prism launches Service Assist to empower contact centres
Fri, 9th Oct 2020
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martech
Blue Prism introduces Service Assist, a new tool set to enhance call centre efficiency and customer satisfaction through automation and real-time insights.
The innumerable benefits of AI for businesses
Fri, 11th Sep 2020
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Artificial intelligence is revolutionizing industries, from finance to customer service. Discover the benefits it can bring to your business.
Avaya brings Device as a Service offering to more businesses around the world
Mon, 13th Jul 2020
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Avaya expands its Device as a Service offering to nine new markets, following 200% growth in subscription-based services.
CareAR integrates AR support solution with ServiceNow
Tue, 30th Jun 2020
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ar, vr & metaverse
CareAR is an augmented reality visual support platform that helps enterprises add AR capabilities to their service experience.
deVere responds to growing demand for fintech solutions with new app
Tue, 23rd Jun 2020
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fintech
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deVere Group launches Ident Me app for secure identity verification and notary services, adding to its fintech portfolio.
AI is powering a shift in digital customer engagement
Wed, 6th May 2020
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AI-driven digital employees are revolutionising customer engagement as companies adapt to post-pandemic demands, cutting costs and boosting satisfaction.
How companies can use emerging CX technologies to improve customer retention
Mon, 20th Apr 2020
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Aussie firms adopt new CX tech amidst economic strain, seeking to prevent customer loss and enhance engagement.
Google Cloud launches COVID-19 rapid response programme
Thu, 9th Apr 2020
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hyperscale
Google Cloud has launched a Rapid Response Virtual Agent tool to help organisations manage a surge in customer queries amid COVID-19.
Vodafone urges customers to go digital, expects call times to increase
Tue, 24th Mar 2020
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Vodafone NZ advises customers to use digital customer service methods to reduce reliance on call centres during COVID-19 pandemic.
Soul Machines raises $40m, steps closer to global aspirations
Wed, 15th Jan 2020
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healthtech
Soul Machines raises $40m to advance human-machine collaboration. Investment led by Temasek and includes Salesforce Ventures.
Security, analytics and customer service top priorities for CFOs
Thu, 26th Dec 2019
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data analytics
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A new Protiviti survey reveals CFOs are prioritising security, analytics, and customer service, reflecting a shift towards a strategic focus in finance.
People, AI or chatbots: ANZ consumers don’t differentiate with customer service
Wed, 11th Dec 2019
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A Genesys survey reveals that nearly half of Australians and most New Zealanders are content with AI and chatbots for simple customer service needs.
Customer service reps tired of not having the right tools - Pega
Tue, 10th Dec 2019
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A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.
Zendesk fuses AI into customer services with Amazon Connect integration
Tue, 10th Dec 2019
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hyperscale
The new services are designed to improve contact centre agent efficiency, while reducing the time that end users spend interacting with customer service.
26% of leaders still “support fax as a communication channel”
Tue, 26th Nov 2019
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martech
A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.
Verizon rolls out new field service management solution
Thu, 14th Nov 2019
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verizon
Verizon Connect launches integrated field service management solution for simplified dispatching and job management.
Natterbox launches solution to improve customer service efficiency
Thu, 14th Nov 2019
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Freedom will transform agent performance, enabling Natterbox users to work from wherever they want on whatever device they want to work on.
The future of CX: How to make chatbots work effectively in your organisation
Sun, 3rd Nov 2019
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The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.
Five ways robotic process automation is improving the public sector – FTS Data & AI
Tue, 17th Sep 2019
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Robotic Process Automation (RPA) is revolutionising the public sector, streamlining services and reducing costs while improving efficiency and service quality.