Customer service stories - Page 19
Vodafone pumps $10m into dedicated customer service team
Tue, 10th Sep 2019
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Vodafone’s ‘X Squad’ will kick off in October, and will continue to scale up over the remainder of this calendar year.
Aussie company launches new chatbot service for homeless youth
Wed, 7th Aug 2019
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Set to launch in March 2020, the chatbot is currently in design and testing and is the biggest change to the Ask Izzy platform since 2016.
Domino's introduces AI and machine learning to pizza
Thu, 18th Jul 2019
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Domino's AI pizza checker improves quality by over 15%, providing customers with real-time images of their pizza.
How robotics can improve customer experience
Mon, 1st Jul 2019
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robots
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Although robotics has been gaining traction in the business world for some time, there are many misconceptions around its capability.
How visual assistance impacts customer service KPIs - TechSee
Wed, 12th Jun 2019
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digital transformation
TechSee's report reveals Visual Assistance tech slashed technician dispatches by 19% and product returns by 17%, revolutionising customer service KPIs.
You only get one chance to make a first impression
Mon, 20th May 2019
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nuance
Regardless of where you come from one thing is for certain, businesses only get one chance to make a first impression.
How customer service directly impacts company revenue
Tue, 14th May 2019
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Poor customer service can drastically impact company revenue, with 42% of Australians ceasing to buy after a bad experience, a Zendesk report reveals.
Qlik repositions to SaaS-first, customer-first company
Tue, 14th May 2019
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data analytics
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martech
Qlik has this week announced enhancements and expansions to its customer success programs as the company realigns its core mission as a SaaS-first organisation.
IBM supports Lenovo Data Center Group with blockchain-powered customer service
Mon, 29th Apr 2019
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datacentre infrastructure
Lenovo Data Center Group will now leverage IBM's blockchain and cognitive services to improve its customer care.
How AI benefits customer service
Mon, 25th Feb 2019
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martech
Advanced analytics techniques for customer care are finally moving from the lab to production, using machine learning and AI to find context in customer data.
Gartner’s four musts for digital customer service
Wed, 13th Feb 2019
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Digital technologies and growing customer expectations mean service leaders must get the digital experience right, according to Gartner.
Jade Software & Ambit take chatbots to next level of AI
Tue, 11th Dec 2018
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martech
Jade Software and Ambit partner to deliver advanced AI chatbots, aiming to revolutionise customer service through natural and realistic digital experiences.
How businesses can enhance customer service using new technology
Fri, 2nd Nov 2018
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Australian customers are increasingly dissatisfied with call centres, with 64% having had a bad experience, according to a survey by Citrus Group.
Could personalised AI assistants streamline your business?
Thu, 25th Oct 2018
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Oracle's new Digital Assistant utilises AI to streamline business processes, boosting productivity and enhancing user experiences across multiple platforms.
Digital customer experience is nothing without a human touch
Mon, 22nd Oct 2018
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AI bots may power 85% of customer service interactions by 2020, but human touch is still vital for a positive experience, reveals Gartner research.
The profits & pitfalls of peddling convenience driven technology
Wed, 3rd Oct 2018
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iot
Convenience culture thrives yet poses risks to joy, work ethics and tips scales from experience to expedience.
Are we in danger of losing the softer side of customer service?
Mon, 17th Sep 2018
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More and more Australians are avoiding phone calls, opting for texting or messaging apps instead, according to a survey by finder.com.au.
Fusion5 global finalist for 2018 MS Dynamics Customer Service Partner of the Year
Fri, 22nd Jun 2018
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partner programmes
Fusion5 was selected as a finalist based on a service desk transformation project delivered to Otago Polytechnic.
Zendesk launches omnichannel suite for integrated customer experience
Mon, 21st May 2018
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In conjunction with the launch of The Zendesk Suite, Zendesk also unveiled Connect - a new product for proactive customer communication.
How speech analytics can improve outcomes in the contact centre
Mon, 5th Mar 2018
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martech
Taking a look at how speech analytics technologies can be used in the contact centre to improve customer service and B2C interactions.