Customer Satisfaction stories - Page 14

Facebook has hit rock bottom in customer satisfaction, ranking even lower than the US IRS, reveals a ForeSee Results report.

Small business owners are still missing opportunities to get customers through using social media, according to a new study in the US.

Reducing travel by greater use of mobile applications is a sound move for reducing costs, and your carbon footprint.

ShoreTel the IP phone systems and Unified Communications vendor has signed an established New Zealand reseller to on-sell its products.

Customer satisfaction is key to long-term business success. Discover why top companies focus on superior service over price cuts. Learn how to get started.

Telecom's new data plan receives positive response, but backlash from customers on old plan who say it's near identical and slower.

OBS delves into best practice and benchmarking in the IT industry, highlighting the importance of customer demand, self-regulation, and continuous improvement.

Businesses urged to prioritize customer service as they face challenges in the new year. A defined channel strategy is key.

Whether you’re a small business owner or CEO of a major corporate, continuing consolidation in the IT industry is bound to affect you one way or another.