Peer Software earns spot in Gartner 2025 customer report

Peer Software has been listed in Gartner's 2025 Voice of the Customer report for hybrid cloud storage, based on reviews from enterprise users of its hybrid cloud file services.

The recognition places the UK-headquartered data management specialist among vendors evaluated on customer experience and adoption in the hybrid cloud storage category.

The Gartner Voice of the Customer report aggregates 18 months of end-user reviews from the Gartner Peer Insights platform. It presents scores and commentary from verified buyers of technology products and services.

Gartner's methodology combines Overall Experience scores with measures of user interest and adoption. These measures draw on review volume, willingness to recommend and demographic coverage.

Vendors must meet minimum thresholds for review numbers and category ratings during the evaluation period. Eligible vendors in hybrid cloud storage needed at least 20 published reviews and 15 category ratings across 18 months.

The hybrid cloud storage market segment attracted 606 reviews in the period covered by the latest report. The volume of reviews signals active engagement from buyers assessing storage options across on-premises and cloud environments.

Customer scores

The vendor summary for Peer Software in the report shows detailed ratings across product and customer engagement areas. These ratings come from customers using Peer's hybrid cloud file services in sectors such as professional services, manufacturing and energy and utilities.

Peer Software received a score of 4.6 out of 5.0 for Product Capabilities. It received 4.3 out of 5.0 for Sales Experience.

Reviewers scored the company 4.6 out of 5.0 for Deployment Experience. They scored 4.5 out of 5.0 for Support Experience.

The company recorded a willingness-to-recommend rating of 96%. This figure is based on 31 published reviews as of 30 September 2025.

Peer Software focuses on hybrid cloud file services. Its software supports data in multi-site, hybrid and multi-cloud deployments.

"For more than two decades, Peer Software has built its platform around real customer challenges - unifying data across multi-site, hybrid, and multi-cloud environments," said Jimmy Tam, CEO, Peer Software. "We believe the recognition in the Gartner Voice of the Customer report reflects the trust enterprises place in our technology and in our team's commitment to world-class support and innovation in a rapidly evolving data landscape."

Hybrid cloud trend

Hybrid cloud storage has grown in importance as organisations mix on-premises systems with public cloud and edge sites. Many IT teams now spread data across data centres, colocation facilities, edge locations and hyperscale cloud platforms.

This shift creates complexity in data access and protection. It affects how companies synchronise files between locations.

It also affects how they manage collaboration on shared data across time zones and business units.

According to Gartner's definition in the report, hybrid cloud storage involves technologies that deliver data services across different environments. These environments include traditional data centres, colocation sites, edge facilities and public cloud providers.

Vendors in this space offer software and services that sit above heterogeneous storage systems. They provide a single way to orchestrate data across locations.

Gartner's Voice of the Customer approach focuses on direct end-user feedback. It compiles reviews and ratings on overall experience, product features and support and delivery.

The methodology separates expert analyst research from buyer opinion. It presents the customer view as a complement to Gartner's own market assessments.

Peer Software focus

Peer Software develops products for file management and orchestration in large organisations. Its tools run across edge, data centre and cloud.

The company's global file service targets organisations with distributed users and locations. Its technology supports synchronisation and collaboration on shared file data.

Peer also offers storage observability and analytics products. These products give IT teams insight into file usage and behaviour across environments.

The company says it focuses on simplifying operations for administrators who run 24/7 global systems. These administrators often must balance resilience and availability with agility in technology choices.

Peer's inclusion in the latest Voice of the Customer report places it in a competitive group of hybrid cloud storage providers. The group is assessed on both customer satisfaction and the level of interest from buyers.

The company continues to expand its hybrid cloud file services as organisations broaden their use of multi-cloud and edge infrastructure.