Customer Satisfaction stories - Page 11
CommBank & More enhance strategic partnership with groundbreaking services
Fri, 1st Dec 2023
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uc
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telco
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connectivity
CommBank and More strengthen strategic partnership by introducing unique, industry-first services, making banking and telecommunications more cohesive.
Mystifly partners with Google Cloud to revolutionise travel technology sector
Thu, 30th Nov 2023
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data analytics
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public cloud
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partner programmes
Mystifly announces its partnership with Google Cloud, aiming to stimulate growth and innovation in the travel technology sector.
Majority of online consumers prioritise quick delivery, survey reveals
Thu, 30th Nov 2023
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channeladvisor
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dynata
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customer satisfaction
73% of online shoppers expect two-day delivery, underlines new ChannelAdvisor survey on global consumer trends.
ServiceNow & Amazon Web Services announce five-year strategic collaboration
Thu, 30th Nov 2023
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saas
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hyperscale
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public cloud
ServiceNow and Amazon Web Services (AWS) have announced a five-year strategic collaboration offering AI-powered business applications.
Half of firms yet to adopt AI for business, reveals Valcon's study
Wed, 22nd Nov 2023
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data analytics
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ai
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bi
Over half of surveyed businesses haven't adopted AI in their operations, despite recognising its benefits, says Valcon.
Tough times? Aussie brands need a multi-channel strategy
Tue, 21st Nov 2023
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ecommerce
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retail technologies
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d2c
Diversifying across multiple channels not only provides a competitive advantage but also helps brands hedge against potential downturns.
Medallia links with PwC UK to uplift customer experience across Britain
Fri, 17th Nov 2023
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cx
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martech
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customer centricity
Medallia forms strategic alliance with PwC UK, intending to enhance customer experience and navigate declining satisfaction rates in the UK market.
EzyCollect unveils direct debit feature for seamless B2B payments
Fri, 17th Nov 2023
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risk & compliance
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customers
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customer satisfaction
Automated B2B payment specialist, ezyCollect, has introduced a Direct Debit Authorisation feature to streamline client onboarding and ensure timely payments.
ShipStation & ChannelEngine partnership aims to enhance global ecommerce experiences
Mon, 13th Nov 2023
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cx
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martech
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supply chain & logistics
ShipStation and ChannelEngine's new partnership targets enhancing global ecommerce, easing merchants' shipping logistics and marketplace integration.
NTT DATA UK&I & eir partner to improve customer service with AI
Fri, 10th Nov 2023
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uc
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cx
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martech
NTT DATA UK&I and eir are set to transform customer experience in the telecommunication sector via a strategic AI partnership.
LogicMonitor launches AI tool Co-Pilot to enhance IT operations efficiency
Fri, 10th Nov 2023
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devops
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apm
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software development
LogicMonitor unveils AI tool Co-Pilot, designed to streamline IT operations, foster innovation and improve user experience.
BP invests in AI forecasting to enhance CX, reduce waste
Thu, 9th Nov 2023
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cx
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martech
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ai
BP partners with RELEX Solutions for an AI-driven platform to optimise supply chain across its 300 UK retail stores.
Rubrik launches AI companion 'Ruby' to enhance cyber detection and recovery
Thu, 9th Nov 2023
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advanced persistent threat protection
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ai
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cybersecurity
Rubrik introduces AI assistant, Ruby, aiming to bolster cyber threat detection and recovery by using advanced AI and automation.
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Cybage Software welcomes Geoffrey Van Haeren to Advisory Board
Tue, 7th Nov 2023
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digital marketing
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software
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global expansion
Cybage Software Pvt. Ltd welcomes industry expert Geoffrey Van Haeren to its Advisory Board, adding to its expertise and innovation.
Agile software development pivotal to future AI and ML growth, says expert
Fri, 27th Oct 2023
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fintech
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risk & compliance
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ai
The future of AI and ML will be shaped by Agile software development, says Damian Winczewski, Head of Agile at STX Next.
John Lewis sees 30% sales increase through Zyler's virtual try-on software
Fri, 27th Oct 2023
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cx
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martech
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sales
John Lewis reports a 30% sales boost attributed to the use of the AI-powered virtual try-on software by Zyler.
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Gallagher Security promotes Karl Harris to National High Security & Federal Manager
Tue, 24th Oct 2023
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development
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customer satisfaction
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job moves
Gallagher Security has announced the promotion of Karl Harris to National High Security & Federal Manager in Australia.
Manolo Blahnik taps Oracle NetSuite for supply chain management upgrade
Mon, 23rd Oct 2023
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oracle
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oracle netsuite
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professional services automation
Manolo Blahnik partners with Oracle NetSuite to boost supply chain efficiency and visibility across global operations.
Oracle acquires Next Technik for Field Service Management solutions
Mon, 23rd Oct 2023
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martech
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erp
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software development
Oracle revolutionizes field service sector with acquisition of Next Technik, enhancing efficiencies and customer satisfaction for NetSuite users.
Voice analytics market projected to reach USD 9.33 billion by 2030
Wed, 18th Oct 2023
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uc
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biometrics
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cx
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.