Customer engagement stories - Page 31
Flintfox appoints Chris Dieringer as Chief Customer Officer
Fri, 1st Apr 2022
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digital transformation
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cx
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martech
Microsoft industry veteran Chris Dieringer becomes Chief Customer Officer to oversee customer experience at Flintfox.
Genesys looks to humanise customer experiences with latest release
Fri, 8th Oct 2021
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crm
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uc
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cx
Genesys launches eLearning program BeyondCX to help contact centre staff improve empathy skills and deliver personalised experiences.
Three key areas of modern digital experiences that organisations need to keep an eye on
Fri, 27th Aug 2021
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crm
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cx
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martech
Digital technologies drive personalised experiences and operational efficiencies. Organisations must adapt to engage customers and employees.
Unity4 and Daisee partner to automate CX quality management
Mon, 31st Aug 2020
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crm
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uc
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cx
Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.
How digital print can keep retail spaces 'instagrammable'
Mon, 1st Jul 2019
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cx
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martech
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printing
Digital print services can give retail spaces the flashy edge needed for an attractive décor to provide an engaging customer experience.
Check Point launches engagement-based partner programme
Thu, 21st Feb 2019
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cx
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martech
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partner programmes
The new Check PointS partner programme directly rewards solution providers for activities that deepen customer relationships such as C-suite meetings.
Using technology to inspire customers
Wed, 19th Sep 2018
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crm
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uc
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cx
Harnessing AI, machine learning, and VR, the travel industry seeks to predict and inspire consumer behaviour, making choices more personalised and engaging.
Time to rethink your mobile customer engagement strategy
Tue, 3rd Jul 2018
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uc
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cx
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martech
The reality for most organisations is that they don't have a complete understanding of the mobile needs and expectations of customers.
Want to foster meaningful customer relationships? Here's how the cloud can help
Mon, 5th Mar 2018
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crm
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cx
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martech
As customer expectations soar, SAP Hybris shows how a modern cloud CRM solution can transform customer relationships and drive sales performance.