IT Brief UK - Technology news for CIOs & IT decision-makers
United Kingdom

Customer engagement Stories

UK Stories

Customer engagement stories

MoneySuperMarket launches investment app with Seccl
Fintech

MoneySuperMarket launches investment app with Seccl

Customers can now start investing from GBP £1 as the comparison site broadens its app into wealth products and deepens ties with users.

By Karen Joy Bacudo • 4 min read • 2 days ago

Global Stories

Customer engagement stories

Dropbox appoints Jim Rudall as the Head of EMEA role
Software-as-a-Service

Dropbox appoints Jim Rudall as the Head of EMEA role

The move signals a push to win more enterprise spend across the region as businesses reassess software, workflows and AI use.

By Sofiah Nichole Salivio • 4 min read • Today
Cvent to return with Singapore conference on AI & growth
Software-as-a-Service

Cvent to return with Singapore conference on AI & growth

The fifth edition will spotlight how AI and event-led growth are reshaping planning, venue sourcing and revenue tracking for regional teams.

By Mark Tarre • 4 min read • Yesterday
Amperity's CMO reveals how continuous decisioning fuels loyalty innovation
Software-as-a-Service

Amperity's CMO reveals how continuous decisioning fuels loyalty innovation

Retailers risk losing loyalty when AI acts on fragmented data, as shoppers now expect instant, relevant responses to every signal.

By Bridget Perry • 4 min read • Yesterday
How connected retail technology is driving smarter, data-driven decisions
Digital Signage

How connected retail technology is driving smarter, data-driven decisions

Connected store systems are helping retailers cut costs, react faster to demand and keep shelves, pricing and campaigns up to date.

By Paul Kyriakos • 4 min read • 2 days ago
Mastercard launches wallet tools as Apple opens NFC
Payment Technologies

Mastercard launches wallet tools as Apple opens NFC

Banks and fintechs may soon keep more payments inside their own apps, as Apple's wider NFC access loosens iPhone wallet restrictions.

By Karen Joy Bacudo • 4 min read • Last week
Hospitality POS shifts to connected self-service platforms
Software-as-a-Service

Hospitality POS shifts to connected self-service platforms

Operators could lift spend and speed service as hospitality payments move from fixed terminals to connected platforms across venues.

By Sofiah Nichole Salivio • 4 min read • Last week
A/NZ tech leaders warn AI governance lags adoption
Data Protection

A/NZ tech leaders warn AI governance lags adoption

Boards are rushing into AI deployments, but leaders say weak data governance and security gaps are now threatening trust and returns.

By Mark Tarre • 5 min read • Last week
AI shifts to governed, real-time systems at the edge
Hybrid Cloud

AI shifts to governed, real-time systems at the edge

Governance gaps are emerging as enterprises push autonomous AI from pilots into real-time edge systems across Asia-Pacific.

By Mark Tarre • 8 min read • Last week
Australia & New Zealand lead in agentic AI adoption
Digital Transformation

Australia & New Zealand lead in agentic AI adoption

Consumers in Australia and New Zealand are facing longer waits and repeated handovers as companies rush to deploy agentic AI, Genesys found.

By Mark Tarre • 4 min read • Last week
LoungePair partners with Entertainment Publications
Mastercard

LoungePair partners with Entertainment Publications

Travellers in New Zealand and Australia can now buy airport lounge access as digital gifts, widening LoungePair's reach through existing rewards channels.

By Sean Mitchell • 4 min read • Last week

Stories from Other Regions

Customer engagement stories

Eltropy summit to gather credit union leaders in Monterey
Digital Transformation

Eltropy summit to gather credit union leaders in Monterey

More than 90 credit union and community bank executives will discuss economy, AI and growth at Eltropy's invitation-only summit in Monterey.

By Karen Joy Bacudo • 3 min read • Today
Australians join more loyalty schemes but use fewer
Customer Experience

Australians join more loyalty schemes but use fewer

Australian brands face a tougher loyalty market as 93% of consumers hold memberships, yet active use has fallen and relevance is lagging.

By Sean Mitchell • 4 min read • Yesterday
Saras Micro Devices hires ex-Amkor chiefs for growth
Semiconductors

Saras Micro Devices hires ex-Amkor chiefs for growth

As AI chips strain power delivery, the Arizona firm is adding senior packaging veterans to turn its technology into commercial sales.

By Sean Mitchell • 4 min read • Yesterday
Lumin Digital raises USD $115 million in new capital
Software-as-a-Service

Lumin Digital raises USD $115 million in new capital

Backers including clients boosted the bank software provider's war chest to fund AI, payments and lending development as valuation hit USD $1.6 billion.

By Karen Joy Bacudo • 4 min read • Last week
TCS opens Gemini Experience Centre in Kolkata for AI
Digital Transformation

TCS opens Gemini Experience Centre in Kolkata for AI

The centre is aimed at helping consumer firms turn AI pilots into operational tools for retail, travel and supply-chain tasks.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Branded email signatures win more attention, WiseStamp finds
Marketing Technologies

Branded email signatures win more attention, WiseStamp finds

Branded signatures kept readers on emails longer, with WiseStamp saying they drew 93% more attention than plain versions in eye-tracking tests.

By Sean Mitchell • 3 min read • Last week