IT Brief UK - Technology news for CIOs & IT decision-makers

Customer engagement stories - Page 2

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Cognizant acquires Thirdera to expand ServiceNow capabilities
Mon, 18th Dec 2023
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martech
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cx
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ai
Cognizant has purchased ServiceNow elite partner Thirdera, boosting its presence in the AI-driven automation sector.
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Verint leads in Conversational AI according to Opus Research report
Thu, 14th Dec 2023
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contact centre
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cx
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martech
Verint is recognised as an industry leader in Conversational AI in the Opus Research 2023 report, praising its Intelligent Virtual Assistant.
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Ecosystm & Verint Playbook highlights wider scope needed for CX strategies
Tue, 12th Dec 2023
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big data
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bi
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contact centre
New Ecosystm and Verint Playbook suggests businesses need to broaden their CX strategies beyond generic telephony-based systems.
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Deposco unveils top eCommerce & retail trends for 2024
Thu, 7th Dec 2023
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martech
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cx
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social media
Deposco Europe’s Will Lovatt predicts 'zero consumer' behaviour, eCommerce growth, social media impact and tech advancements will dominate 2024 retail trends.
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Tanium appoints Nick Lim as new Vice President for APAC region
Wed, 6th Dec 2023
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cloud services
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cx
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martech
Endpoint security firm Tanium appoints Nick Lim as VP for the APAC region, strengthening its growth and customer engagement.
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Steven Hua joins ControlUp as Chief Marketing Officer to boost global growth
Wed, 6th Dec 2023
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saas
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uc
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cx
ControlUp appoints Steven Hua, a seasoned marketer, as Chief Marketing Officer to accelerate its global customer acquisition and growth strategy.
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MongoDB introduces Atlas Vector Search & Search Nodes for next-gen applications
Tue, 5th Dec 2023
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bi
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big data
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cx
MongoDB rolls out Atlas Vector Search and Search Nodes, aiming to assist organisations in building and scaling advanced applications.
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Cevo gains AWS Resilience Competency enhancing system resilience services
Fri, 1st Dec 2023
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cloud services
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public cloud
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cx
Cloud consulting partner, Cevo, has achieved AWS Resilience Competency in Resilience Design and Operations, enhancing system resilience services.
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IDC predicts surge in AI investments and global adoption by 2024
Fri, 24th Nov 2023
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martech
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cx
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compliance
IDC anticipates a considerable rise in AI investments and global adoption, potentially exceeding $500 billion by 2027.
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Google Cloud and Klook initiative to boost customer engagement with AI
Fri, 24th Nov 2023
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cloud services
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public cloud
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cx
Google Cloud partners with Asian travel platform Klook to utilise generative AI to enhance translations, customer service and data capabilities.
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Lalamove boosts sales and customer engagement with Freshworks tools
Fri, 24th Nov 2023
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digital transformation
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cx
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martech
Lalamove utilises Freshworks' tools Freshdesk and Freshsales to improve sales conversion by 24% and customer engagement by 58%.
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WPP & Sprinklr join forces to boost personalised customer experiences
Tue, 21st Nov 2023
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cloud services
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cx
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martech
WPP partners with Sprinklr to utilise AI in delivering personalised customer experiences, heralding a new era in engagement.
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Generali Thailand cuts application development costs by 12% with CAST software
Mon, 20th Nov 2023
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digital transformation
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cx
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martech
Generali Thailand sees a 12% reduction in application development and maintenance costs, courtesy of CAST Imaging software.
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Fidelity Apps to revolutionise Aussie holiday shopping with VR platform
Mon, 20th Nov 2023
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cx
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martech
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vr
Tech entrepreneur, Jackson Meyer, aims to transform festive shopping with cutting-edge VR platform, Fidelity Apps.
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Last Yard secures Amazon Web Services Retail Competency status
Fri, 17th Nov 2023
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cloud services
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public cloud
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cx
Perth-based Last Yard announced it has earned Amazon Web Services (AWS) Retail Competency status, positing it as a leader in retail software provision.
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John Clarke, Joins Netcall as Head of Client Solutions - Health
Fri, 17th Nov 2023
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digital transformation
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cx
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martech
Health tech firm Netcall hires ex-CIO John Clarke to lead client solutions, aiding NHS digital transformation.
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Messaging tech pioneer Known rebrands as Kudosity in strategic shift
Thu, 16th Nov 2023
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big data
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bi
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digital transformation
Known Pty Limited, a pioneer in messaging technology, has rebranded to Kudosity to streamline its business structure and enhance market offerings.
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Linnworks appoints Georgia Leybourne as Chief Marketing Officer
Thu, 16th Nov 2023
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cx
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martech
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commerce systems
Linnworks, a leading provider of inventory and warehouse management solutions, has appointed Georgia Leybourne as its new CMO.
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Sydney firm Atomic.io shines in inaugural 2023 TMW 100 martech list
Fri, 10th Nov 2023
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cx
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martech
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email
Sydney-based martech firm Atomic.io secures No. 2 spot for Innovation in Web/Mobile Platforms in the inaugural TMW 100 list.
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Logicalis named Sustainability Partner of the Year at Cisco Summit 2023
Thu, 9th Nov 2023
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cx
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martech
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it infrastructure
Logicalis hailed as Sustainability Partner of the Year at Cisco's 2023 Summit for its green IT solutions globally.
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Waitrose partners with CitrusAd to revamp its advertising strategy
Tue, 7th Nov 2023
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cx
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martech
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online marketing
Waitrose has teamed up with CitrusAd to overhaul its online advertising strategy, promising personalised ads for customers.
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Screencloud Expands Senior Team with High-Profile appointments
Fri, 3rd Nov 2023
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digital signage
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cx
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martech
ScreenCloud strengthens its partner ecosystem with two key appointments: Joe Rice as VP of Partnerships and Jon Santaub as VP of Tech Partnerships.
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n3 Hub introduces CDP-as-a-Service for enhanced marketing campaigns
Fri, 27th Oct 2023
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big data
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data analytics
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bi
n3 Hub launches CDP-as-a-Service, allowing marketing agencies to utilise its customer data platform for clients.
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NTT report: Hybrid working boosts bottom line for Aussie, Kiwi businesses
Tue, 24th Oct 2023
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wfh
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mobility
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cx
NTT Ltd's 2023 Global Employee Experience Trends Report shows 84% of ANZ businesses say hybrid working has boosted their bottom line.