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Chatbots Stories - Page 5

UK Stories

Chatbots stories

Revolut launches AI assistant as banks shift to chat
Data Protection

Revolut launches AI assistant as banks shift to chat

Customers can now freeze cards or check spending by text or voice, as Revolut joins banks racing to make finance apps conversational.

By Karen Joy Bacudo • 4 min read • Mon, 20th Apr 2026

Global Stories

Chatbots stories

Banks struggle to move AI pilots beyond test stage
Digital Transformation

Banks struggle to move AI pilots beyond test stage

Poor data, ageing systems and tight regulation are leaving most bank AI projects stuck in pilots, despite heavy investment in the technology.

By Karen Joy Bacudo • 5 min read • Wed, 29th Apr 2026
SAS launches AI Navigator for governance oversight
Digital Transformation

SAS launches AI Navigator for governance oversight

Businesses face rising compliance and security risks as SAS adds a single governance layer for AI models and agents across their life cycle.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 29th Apr 2026
AI referrals convert nearly three times better than search
Marketing Technologies

AI referrals convert nearly three times better than search

Brands may need to rethink search spending as AI-driven visits from ChatGPT and similar tools convert almost three times better than Google traffic.

By Joseph Gabriel Lagonsin • 3 min read • Mon, 27th Apr 2026
Amplitude launches AI Assistant for in-product support
Software-as-a-Service

Amplitude launches AI Assistant for in-product support

Users can now get help without leaving the app, as Amplitude's new assistant uses in-product data to guide and complete tasks.

By Mark Tarre • 4 min read • Thu, 23rd Apr 2026
Parloa study finds big firms make customer contact hard
Unified Communications

Parloa study finds big firms make customer contact hard

Many large companies are making support harder to reach, with most failing to offer clear web, chat or phone access, a Parloa study found.

By Shannon Williams • 4 min read • Thu, 23rd Apr 2026
Google sees retail success with agentic commerce push
Unified Communications

Google sees retail success with agentic commerce push

Retailers are using Google’s new AI suite to speed up shopping and support, with Bunnings already live and UCP adoption starting to grow.

By Sean Mitchell • 4 min read • Thu, 23rd Apr 2026
Google Cloud launches Gemini Enterprise Agent Platform
Unified Communications

Google Cloud launches Gemini Enterprise Agent Platform

Customers will build and manage AI agents in one place as Google Cloud folds Vertex AI services into Gemini Enterprise Agent Platform.

By Sean Mitchell • 5 min read • Thu, 23rd Apr 2026
LangWatch launches open-source tool for AI red-teaming
Data Protection

LangWatch launches open-source tool for AI red-teaming

The framework is designed to expose hidden risks in production AI systems that can be missed by conventional one-off tests.

By Sean Mitchell • 4 min read • Tue, 21st Apr 2026
Conductor launches AgentStack for AI search visibility
Data Analytics

Conductor launches AgentStack for AI search visibility

Marketers face new pressure to track brand presence in AI answers, as Conductor's suite helps enterprises monitor citations and sentiment.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 21st Apr 2026
Adobe launches AI brand visibility tools for businesses
Fintech

Adobe launches AI brand visibility tools for businesses

Businesses must now manage how AI systems interpret their brands, as Adobe sees discovery traffic from chat tools and browsers rising fast.

By Sean Mitchell • 4 min read • Tue, 21st Apr 2026
Xero launches AI-native operating system for small firms
Digital Transformation

Xero launches AI-native operating system for small firms

The new platform aims to cut routine bookkeeping for small firms by automating payments, reconciliation and tax prep while keeping users in control.

By Karen Joy Bacudo • 3 min read • Mon, 20th Apr 2026

Stories from Other Regions

Chatbots stories

Microsoft to invest AUD $25 billion in Australia AI push
Semiconductors

Microsoft to invest AUD $25 billion in Australia AI push

The three-year spend will expand local cloud capacity, boost cyber defences and train millions of workers as demand for AI grows.

By Mark Tarre • 5 min read • Thu, 23rd Apr 2026
AI hallucinations 'symptom not disease' in Canada's courts
Digital Transformation

AI hallucinations 'symptom not disease' in Canada's courts

Canadian courts are treating AI mistakes as a human responsibility, after chatbot errors and false citations have already triggered damages and costs awards.

By Jake MacAndrew • 6 min read • Thu, 23rd Apr 2026
AUA launches AI agents for student support & admissions
EduTech

AUA launches AI agents for student support & admissions

The rollout is intended to speed up admissions and student support at the medical school, where staff face rising pressure to respond quickly.

By Catherine Knowles • 4 min read • Thu, 23rd Apr 2026
Plaid says AI is reshaping consumer finance expectations
Data Protection

Plaid says AI is reshaping consumer finance expectations

More than half of Americans used AI to manage money last year, as consumers increasingly expect financial apps to offer guidance, not just data.

By Karen Joy Bacudo • 4 min read • Wed, 22nd Apr 2026
AI saves small business leaders 6 to 10 hours a week
Software-as-a-Service

AI saves small business leaders 6 to 10 hours a week

More than half of small business leaders report higher productivity after adopting AI, with spending linked to savings of up to 10 hours a week.

By Kaleah Salmon • 3 min read • Wed, 22nd Apr 2026