Chatbots stories - Page 2

Healthcare trusts keep voice central as hospitals balance digital tools, legacy telephony and the NHS’s enduring reliance on the phone.

Custom Travel Solutions opens RouteStack, giving AI assistants live hotel inventory and a direct path to bookings as it eyes wider travel categories.

Geordie AI unveils Beam, a real-time governance tool to curb risky autonomous agents as security leaders flag them as a new attack vector.

Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.

VerbaFlo secures $7m seed funding led by Pi Labs to scale its multilingual AI platform for rental housing operators worldwide.

OutSystems named a Leader in G2's Spring 2026 AI Agent Builders Grid, after earning top scores for ease of admin, trust and governance.

UK retailers step up TikTok and AI shopping experiments as social feeds overtake high streets and search as the place to discover products.

OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.

Most governments will lean on AI agents for routine decisions by 2028, with stricter explainability and human oversight baked in by 2029.

AI tops CX investment plans, but few brands yet deploy proactive, predictive tools across channels, leaving omnichannel ambitions stalled.

AI agents set to shape a fifth of online orders by 2027 as enterprises ramp up spend and integration on “agentic commerce” platforms.

Insurers race toward fully AI-run claims within two years, even as most fear biased outcomes and demand stronger oversight and transparency.

Microsoft launches Agent 365 and Microsoft 365 E7, blending AI agents, Copilot upgrades and security tools in a single enterprise push.

Marking 150 years since Bell's first call, UK tech leaders say AI is sparking a communications revolution to rival the telephone and internet.

Elastic argues that in an AI-obsessed market, robust search across messy data is the real foundation of trustworthy, profitable experiences.

As AI reshapes insurance, automation could free women from routine tasks and open faster routes into higher-skilled, better-paid roles.

NFON and O2 Telefónica Deutschland pass 100,000 Digital Phone users as they pivot from SMEs to larger enterprises and AI-led services.

At Goddiva, women across design to leadership are steering AI to sharpen creativity, deepen customer insight and reshape fashion eCommerce.

Sahar Group picks Ramco's aviation suite to digitise Black Hawk MRO, unifying maintenance, supply chain and finance on one platform.

AI is entering couples' counselling, with one in five partners keen for its help and nearly one in six ready to walk away over its use.