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Chatbots stories - Page 2
Talkdesk debuts AI workflow tools to automate email CX
Last month
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crm
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uc
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digital transformation
Talkdesk unveils Automation Flows and extends Autopilot to email, promising end-to-end AI handling of complex, multi-system CX workflows.
UK airlines turn to agentic AI & WhatsApp to cut queues
Last month
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crm
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digital transformation
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cx
UK airlines are deploying agentic AI and WhatsApp chatbots to cut airport queues, ease staff strain and manage growing border disruption.
How to hike the chasm from AI hype to reality in customer experience
Last month
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data protection
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private cloud
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hybrid cloud
Firms face a chasm between AI hype and CX reality, with security, compliance and organisational readiness the real keys to progress.
Zoom unveils Virtual Agent 3.0 for complex CX tasks
Last month
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uc
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digital transformation
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cx
Zoom launches Virtual Agent 3.0 to automate complex, end-to-end customer journeys, promising higher first-contact resolution and transparency.
Beyond technology: How leadership drives contact centre performance
Last month
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uc
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digital transformation
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cx
Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.
Multipole AI launches AIMSOO to boost SME AI visibility
Last month
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saas
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data analytics
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digital transformation
Multipole AI has launched AIMSOO, a free platform to help SMEs boost visibility in AI-driven search and chat interfaces.
AI deepfakes erode trust and reshape UK dating apps
Last month
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data protection
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physical security
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risk & compliance
Deepfakes fuel mistrust on UK dating apps as users turn to AI companions, with scammers and identity fraud exploiting synthetic profiles.
Mainstream AI fails key Australia, NZ curriculum test
Last month
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risk & compliance
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llms
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ai
Mainstream AI tools flunk detailed Australia and New Zealand K-10 curriculum tests, raising risks for teachers relying on chatbots in class.
AI becomes core to US auto dealers' retail strategy
Last month
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crm
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digital transformation
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cx
US auto dealers make AI central to retail strategy, ramping investment as squeezed margins and online-first buyers demand faster response.
NiCE report shows agentic AI transforming contact centres
Last month
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uc
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devops
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digital transformation
Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.
Maximising value from AI in 2026
Last month
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data protection
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data analytics
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digital transformation
AI's promise for 2026 hinges on fixing decaying, duplicate customer data to curb hallucinations and unlock sharper, revenue-driving insight.
Human skills top workplace learning priorities for 2026
Last month
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uc
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devops
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manufacturing
Leadership and communication top 2026 workplace learning as employees prioritise human and business skills alongside rising AI adoption.
UK CIOs struggle to govern surge in business AI agents
Last month
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data protection
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digital transformation
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casb
UK CIOs embed AI agents in critical workflows but lack real-time oversight as board pressure mounts for provable returns and tighter audits.
AI referrals surge as web traffic falls & costs rise
Last month
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data analytics
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cx
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martech
AI-referred traffic has surged 632% despite overall web visits slipping and rising acquisition costs squeezing digital marketing returns.
Consumers embrace AI as daily assistant & companion
Last month
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data protection
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genai
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data privacy
More consumers now treat generative AI as an everyday aide and even a companion, using it for routine decisions despite trust concerns.
Shoppers ditch baskets over delivery fees & friction
Last month
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digital transformation
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cx
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martech
Shoppers shun online baskets over high delivery fees and clunky checkouts as retailers plough cash into loyalty schemes and shiny AI tools.
Capita cuts hiring time by 43% with Workday AI tools
Last month
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uc
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hcm
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rpa
Capita slashes time-to-hire by 43% and speeds HR admin by up to 80% after rolling out Workday AI, HiredScore and Teams integration.
Glasgow college relaunches Olivia AI to guide young coders
Last month
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e-learning
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genai
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ai
Glasgow's British Youth International College relaunches Olivia 2.0 AI to coach children's problem-solving and host a free chatbot workshop.
AI turns romance scams into industrial-scale fraud
Last month
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phishing
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physical security
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email security
AI is turning romance scams into industrial-scale fraud, with deepfakes and chatbots driving billions in losses, Tenable warns.
Oracle adds AI agents across CRM & supply chain apps
Last month
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crm
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manufacturing
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data analytics
Oracle has embedded free prebuilt AI agents across its Fusion apps to automate CRM and supply chain tasks from campaign design to logistics.