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Call Recording Stories - Page 5

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Call Recording stories

Artificial intelligence & voice data peers into sales performance
Customer Relationship Management

Artificial intelligence & voice data peers into sales performance

Companies may have little insight into why one individual may outperform another or how to provide effective feedback that will improve performance.

By Julia Gabel • 2 min read • Tue, 18th Apr 2017
Access4 offers up new channel-focused BroadSoft CC-One deployment
Unified Communications

Access4 offers up new channel-focused BroadSoft CC-One deployment

Access4 is hosting BroadSoft's new CC-One in a move it says enables its partners to offer a data driven contact centre and telephony solution in one.

By Heather Wright • 2 min read • Mon, 27th Feb 2017
Dicker Data dials up exclusive deal to bring ShoreTel Hosted Voice to resellers
Unified Communications

Dicker Data dials up exclusive deal to bring ShoreTel Hosted Voice to resellers

Dicker Data resellers can now sell ShoreTel hosted voice products to end users after the distributor inked a new deal.

By Heather Wright • 2 min read • Mon, 4th Jul 2016
Liquid Voice signs first NZ distie agreement with Cogent
Customer Relationship Management

Liquid Voice signs first NZ distie agreement with Cogent

Liquid Voice partners with Cogent for first New Zealand distribution agreement for call recording and quality management solutions.

By Catherine Knowles • 2 min read • Wed, 18th May 2016
ShoreTel ramps up focus on APAC region
Unified Communications

ShoreTel ramps up focus on APAC region

ShoreTel launches cloud-based voice service in Australia, offering fully managed IP telephony and other features.

By Catherine Knowles • 3 min read • Fri, 8th Apr 2016
Enghouse Interactive provides valuable insights on local government customers
Customer Relationship Management

Enghouse Interactive provides valuable insights on local government customers

Given their great success with councils and local government customers, Enghouse Interactive provides invaluable insights on the industry.

By Ashton Young • 4 min read • Wed, 6th Apr 2016
Interactive Intelligence named AWS Advanced Technology Partner
Unified Communications

Interactive Intelligence named AWS Advanced Technology Partner

Interactive Intelligence gains elite AWS Advanced Tech Partner status, bolstering their innovative PureCloud platform for customer engagement.

By Catherine Knowles • 2 min read • Thu, 17th Mar 2016
Zendesk rolls out Basic Voice, a phone support service for any business
Customer Relationship Management

Zendesk rolls out Basic Voice, a phone support service for any business

Zendesk launches Basic Voice offering reliable phone support for companies of any size as part of its omnichannel support strategy.

By Catherine Knowles • 2 min read • Thu, 17th Mar 2016
New Opportunities for Zeacom as it becomes Enghouse Interactive
Unified Communications

New Opportunities for Zeacom as it becomes Enghouse Interactive

International acquisitions of Kiwi companies often spell the beginning of the end for the local operations, but for Zeacom it's a different story.

By Heather Wright • 4 min read • Tue, 8th Dec 2015
Vadacom and Connect NZ unite to deliver Kiwi SMEs smarter phone systems
Document Management

Vadacom and Connect NZ unite to deliver Kiwi SMEs smarter phone systems

Connect NZ, a voice, video and IT company, has partnered with cloud PBX phone system provider Vadacom to help SMEs achieve more.

By Staff Writer • 4 min read • Mon, 28th Sep 2015
Veridian Solutions expands Verint workforce optimisation and speech analytics in the cloud
Unified Communications

Veridian Solutions expands Verint workforce optimisation and speech analytics in the cloud

Australian business solutions firm Veridian Solutions has today announced it is offering Verint Systems solutions to its Australian customers.

By Shannon Williams • 3 min read • Tue, 15th Sep 2015
3CX releases latest update to phone system
Unified Communications

3CX releases latest update to phone system

In its latest move, 3CX releases v14 of its phone system, enhancing user experience with new features and improved functionality.

By Shannon Williams • 3 min read • Wed, 9th Sep 2015
BayCom, Enghouse win Ultrafast Fibre deal
Unified Communications

BayCom, Enghouse win Ultrafast Fibre deal

Specialisation has proved a winning formula for reseller BayCom and vendor partner Enghouse Interactive, whose latest deal is with Ultrafast Fibre.

By Heather Wright • 4 min read • Tue, 8th Sep 2015
AudioCodes launches Skype for Business solution
Unified Communications

AudioCodes launches Skype for Business solution

AudioCodes says its multi-year global expertise in large scale Microsoft unified communications deployments brings unparalleled value to its partners.

By Catherine Knowles • 2 min read • Fri, 8th May 2015
Cloud VoIP winning SMB market
Unified Communications

Cloud VoIP winning SMB market

The proliferation of cloud based offerings such as Google apps and Office 365 is helping drive cloud based VoIP solutions among Kiwi business.

By Heather Wright • 3 min read • Fri, 6th Mar 2015
2talk: Benefits of VoIP contact centre
Customer Relationship Management

2talk: Benefits of VoIP contact centre

2talk's Julian Rivers-Smith details how VoIP revolutionises contact centres, from cost savings to remote working flexibility.

By Staff Writer • 3 min read • Tue, 1st Jul 2014

Stories from Other Regions

Call Recording stories

Sleek and seamless conference calling is now within reach
Wireless Networks

Sleek and seamless conference calling is now within reach

Yealink transforms meetings with the new Optima HD IP phone, boasting a 5 touch screen, Android OS, and 360° audio capture.

By Jacques-Pierre (JP) Dumas • 2 min read • Mon, 21st Aug 2017
Cogent inks direct channel deal with NEC unified communications
Unified Communications

Cogent inks direct channel deal with NEC unified communications

Cogent bolsters its unified comms offerings, partnering directly with NEC to provide cost-efficient, high-quality solutions.

By Heather Wright • 2 min read • Wed, 19th Jul 2017