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Zoom launches Workforce Engagement Management suite
Unified Communications

Zoom launches Workforce Engagement Management suite

Zoom announces the availability of its Workforce Engagement Management suite for Contact Center customers, enhancing customer experience solutions.

By Catherine Knowles • 3 min read • Wed, 27th Sep 2023
Zoom extends customer experience software with latest release
Customer Experience

Zoom extends customer experience software with latest release

Zoom announces the launch of its Workforce Engagement Management suite, offering solutions to improve customer experience and support teams.

By Catherine Knowles • 3 min read • Fri, 22nd Sep 2023
Are your communications just good enough or great?
Customer Relationship Management

Are your communications just good enough or great?

Collaboration solutions may not be good enough for customer communications, but RingCentral for Microsoft Teams is.

By Peter Hughes • 4 min read • Thu, 25th May 2023
Frost & Sullivan ranks NICE highly on 2022 VoC report
Unified Communications

Frost & Sullivan ranks NICE highly on 2022 VoC report

Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.

By Zach Thompson • 3 min read • Wed, 8th Feb 2023
Exclusive: IPI edges out competition with compliance solutions
Risk & Compliance

Exclusive: IPI edges out competition with compliance solutions

IPI is a people- and purpose-led business, and with 21 years in the industry, it's not hard to see why their solutions and expertise are highly sought after.

By Mitchell Hageman • 4 min read • Wed, 23rd Nov 2022
Make VoIP business calling even better with affordable add-ons
Customer Relationship Management

Make VoIP business calling even better with affordable add-ons

Discover the additional features of VoIP calling that can create a professional experience for your customers and make it easier for your employees.

By Megan Harrison • 4 min read • Mon, 17th Oct 2022
Google Workspace announces extensive updates for Meet, Chat and Voice
Semiconductors

Google Workspace announces extensive updates for Meet, Chat and Voice

Google Workspace has announced updates across Google Meet, Chat, and Voice, with the aim of helping provide better hybrid work solutions.

By Mitchell Hageman • 3 min read • Fri, 1st Apr 2022
VIS Global and Uniphore form strategic partnership
Customer Relationship Management

VIS Global and Uniphore form strategic partnership

VIS Global announced today that it has entered into a multi-country strategic partnership with Conversational Automation company Uniphore.

By Zach Thompson • 3 min read • Tue, 1st Mar 2022
8x8 delivers new XCaaS enterprise capabilities for improved collaboration
Customer Relationship Management

8x8 delivers new XCaaS enterprise capabilities for improved collaboration

8x8 enhances its eXperience Communications as a Service (XCaaS) platform with new features to boost productivity and customer satisfaction.

By Ryan Morris-Reade • 4 min read • Thu, 4th Nov 2021
Understanding the primary approaches to call recording in Microsoft Teams
Customer Relationship Management

Understanding the primary approaches to call recording in Microsoft Teams

Enghouse Interactive explains the benefits of integrating call recording with Microsoft Teams for contact centres.

By Sara Barker • 3 min read • Wed, 13th Oct 2021
Global adoption of 8x8 Voice for Microsoft Teams surpasses 100,000 users
Unified Communications

Global adoption of 8x8 Voice for Microsoft Teams surpasses 100,000 users

8x8's voice solution for Microsoft Teams exceeds 100,000 business users globally with call recording and presence sync enhancements.

By Shannon Williams • 4 min read • Tue, 28th Sep 2021
Five must-haves for unified communications to bridge the gaps in a hybrid workplace
Unified Communications

Five must-haves for unified communications to bridge the gaps in a hybrid workplace

Despite the benefits of remote work, the office will continue to play a key role in how businesses operate in the future.

By Peter Hughes • 6 min read • Mon, 28th Jun 2021
8x8 launches Microsoft Teams contact centre solution
Customer Relationship Management

8x8 launches Microsoft Teams contact centre solution

8x8 launches new contact centre solution for Microsoft Teams, enabling enhanced customer engagement and global telephony capabilities.

By Catherine Knowles • 3 min read • Mon, 22nd Mar 2021
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Unified Communications

Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends

Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.

By Sara Barker • 7 min read • Thu, 18th Mar 2021
How a NZ contact centre solution grew into a leading Microsoft Teams offering
Customer Relationship Management

How a NZ contact centre solution grew into a leading Microsoft Teams offering

NZ-based Zeacom's software has become Enghouse's top-selling contact centre solution, with its Microsoft Teams contact centre offering at its heart.

By Nick Forrester • 3 min read • Thu, 18th Mar 2021

Stories from Other Regions

Call Recording stories

Spaceship improves customer communications with Aircall
Customer Relationship Management

Spaceship improves customer communications with Aircall

Since acquiring Aircall in April 2022, Australian fintech, Spaceship has boosted its first call resolution by over 80%.

By Kaleah Salmon • 3 min read • Wed, 17th May 2023
Dialpad selects Kordia as NZ telco partner
Unified Communications

Dialpad selects Kordia as NZ telco partner

Kordia will not only be a Dialpad reseller but will also become the New Zealand SIP/calling provider for every local Dialpad implementation.

By Staff Writer • 3 min read • Tue, 3rd Aug 2021