Call Recording Stories - Page 4

Global Stories

Call Recording stories

Four ways to integrate the contact centre with Microsoft Teams and improve CX

Enghouse Interactive highlights the benefits of integrating contact centres with Microsoft Teams, including omni-channel routing and quality assurance.

By Sara Barker • 5 min read • Thu, 18th Mar 2021

Mobile Device Management

Popular iPhone call recording app left recordings unsecured on the web

A researcher discovered the vulnerability in a free app called Automatic call recorder, offered for free on the App Store for iPhone.

By Staff Writer • 2 min read • Mon, 15th Mar 2021

Unified Communications

Dubber signs hybrid cloud agreement with IBM

The agreement will see Dubber expand its unified call recording and voice intelligence cloud services to include IBM hybrid cloud and security.

By Staff Writer • 2 min read • Mon, 14th Dec 2020

Unified Communications

2talk provides SIP services that put your business in charge

2talk is a provider that is committed to providing solutions to small and medium enterprises in Australia and New Zealand.

By Sara Barker • 2 min read • Mon, 7th Sep 2020

Unified Communications

Hero Internet brings Microsoft Teams calling to every NZ business

As New Zealand businesses adapt to remote working, Hero Internet offers Microsoft Teams calling for all, promising a seamless and cost-effective transition.

By Sara Barker • 4 min read • Mon, 24th Aug 2020

Customer Relationship Management

AWS Contact Lens for Connect set to arrive in ANZ

The contact centre service adds machine learning capabilities that identify customer issues and trends in near-real time and enable call transcript search.

By Staff Writer • 3 min read • Mon, 27th Jul 2020

Unified Communications

Genesys announces native integration with Microsoft Teams

Genesys expands partnership with Microsoft, integrating its native cloud solution with Microsoft Teams for enhanced collaboration in contact centres.

By Staff Writer • 3 min read • Wed, 22nd Jul 2020

Malware

ESET uncovers chat app malware spying and stealing user's data

New cyber-espionage operation targeted at Middle East users disguises itself as a chat app, according to ESET researchers.

By Catherine Knowles • 3 min read • Tue, 14th Jul 2020

Unified Communications

8x8 partners with EIMS to build remote working solutions

As the world mobilises workforces to work from home, new solutions have risen to accomodate such a rapid and unprecedented shift.

By Staff Writer • 3 min read • Thu, 26th Mar 2020

Storage

QNAP releases NAS-native video conference solution

The KoiMeeter smart video conferencing solution features wireless presentation, real-time transcription and translation, and on-premise storage.

By Ben Moore • 2 min read • Thu, 6th Feb 2020

Unified Communications

Telstra signs with Dubber for call recording and data capture

Certain Telstra customers will have access to Dubber's Call Recording and Data Capture Platform for business telephony and mobile.

By Ben Moore • 2 min read • Tue, 4th Feb 2020

Customer Relationship Management

Tollring brings on new APAC business strategy lead, gears up for 'aggressive growth'

Tollring hires Graham Evans to lead business strategy in Asia Pacific as part of ambitious global growth plans.

By Catherine Knowles • 3 min read • Fri, 17th Jan 2020

Customer Relationship Management

Novum Networks sets out to transform customer experience in Australia

Novum Networks harnesses Tollring's iCall Suite for advanced call analytics, aiming to elevate customer service.

By Staff Writer • 3 min read • Thu, 27th Jun 2019

Customer Relationship Management

How AI benefits customer service

Advanced analytics techniques for customer care are finally moving from the lab to production, using machine learning and AI to find context in customer data.

By Brendan Maree • 4 min read • Mon, 25th Feb 2019