Young UK hospitality staff face higher shift stress than Gen X

New research has highlighted marked differences between generations of hospitality workers in the UK when it comes to handling shift work, with younger employees reporting significantly higher levels of unpredictability and stress.

Shift unpredictability

According to the findings, 73% of Gen Z workers reported that their shifts often change with little to no notice. This contrasts with 51% of Gen X employees who reported experiencing similar unpredictability. Among Gen Z, 37% reported frequently working overtime, and of those, 76% stated that this overtime is often assigned with little advance notice. By comparison, 27% of Gen X staff reported working overtime frequently, with 65% stating that this overtime also occurs without significant notice.

Work/life balance

Millennial employees placed the strongest emphasis on having regular and predictable work schedules, with nearly half (49%) indicating its importance. In contrast, 41% of Gen Z and 44% of Gen X considered it a key priority. Despite this, only 48% of millennials described themselves as having a good work/life balance, compared to 56% of Gen Z and 61% of Gen X, who were more likely to feel positive about their balance between work and leisure.

Generational attitudes

The survey found that Gen X were generally more relaxed about their work schedules. A notable 42% said that not having control over their hours did not concern them, whereas only 14% of Gen Z and 18% of millennials shared this view. Recognition and guidance were valued more by Gen X than by their younger colleagues, suggesting that motivation factors differ between age groups.

Technology preference

Younger workers were far more likely to believe technology could improve their day-to-day experience. A significant 90% of both Gen Z and millennials agreed that improvements in technology could benefit their working environment, compared to 78% of Gen X. The data points to a clear demand among younger employees for greater technological support in managing shifts, suggesting opportunities for employers willing to invest in modern software solutions.

Management response

"In today's climate, we know hospitality owners and managers are facing incredible pressure, from rising costs to staff shortages. Our research shows that different generations are motivated by different things, and that small adjustments to how shifts are planned or feedback is given can make a huge difference. It's not about adding complexity; it's about being attuned to your people and using the right tools to give them a little more recognition and predictability. When you meet people where they are, you boost retention, reduce stress, and ultimately build a more resilient team," said Dave Lee, CEO, Planday.