Hospitality stories

SiteMinder extends hotel distribution into AI chat tools, aiming to keep 53,000 hotels bookable as travellers increasingly start searches there.

atis to launch first customer app in May as London salad chain boosts digital ordering, loyalty rewards and direct customer data control.

Minor Hotels teams up with Google, Salesforce, OneTrust and Deloitte on an AI-led data platform to sharpen guest service across 640 properties.

Cambridge startup BlueProof shortlisted for UK StartUp Awards after 3D event platform trial draws thousands at New Zealand festival.

Lumenia's Birmingham ERP HEADtoHEAD event attracts more than 180 attendees as buyers weigh AI, cloud migration and transformation risks.

Wilson and Autonomous Systems unveil cloud-based wireless monitoring for in-building networks, aiming to cut truck rolls and speed fault fixes across venues.

Thales report finds weak login and sign-up flows are pushing users away, as trust in AI, data handling and digital services remains low.

Milestone Systems' Project Hafnia uses AI video language models to turn CCTV streams into real-time, multi‑modal security insight.

AI tops CX investment plans, but few brands yet deploy proactive, predictive tools across channels, leaving omnichannel ambitions stalled.

Britannic and Vocala launch NetX SmartLink to give fleet-managed Alexa devices dedicated UK numbers and fully two-way calling.

Quiq names Jen Grant chief marketing officer to steer strategy as enterprises move AI agents from pilots to large-scale customer use.

LIV Golf has unveiled Fan Caddie, an AI 'second-screen' assistant offering real-time stats, replays and shopping while fans watch live.

Emerge Digital renews its Gloucester Rugby deal, taking naming rights at Kingsholm and adding AI fan photo tech to boost hospitality.

Exactly.com trims processing fees after 23% turnover rise, targeting UK SMEs with local acquiring and lower-cost eCommerce payments.

Humanforce appoints AI-driven growth specialist Cameron Partridge as Chief Growth Officer to spearhead global expansion and scale strategy.

Klaviyo posts 48% EMEA revenue surge, names Europe-based Co-CEO Chano Fernández to spearhead international and AI-driven retail push.

PPDS launches 37in Philips Stretch 3150 ultra-wide 32:9 signage, targeting tight retail and transport spaces with Android 13 on board.

Amperity debuts AI-powered tools for airlines and hotels, promising real-time personalised offers by unifying fragmented traveller data.

Yorkshire's Apollo3D launches Infinity Virtual Tours, turning Matterport scans into guided, data-rich journeys for retail, venues and estates teams.

New research reveals retail leads commerce media maturity, with 22% at advanced stages, while automotive lags, highlighting vast sector disparities worldwide.