Zoom stories

Mitel debuts WX, a role-aware, AI-enabled comms framework unifying frontline, mobile, knowledge and contact centre workers on one layer.

Cloud identity compromise now drives over 80% of cyber incidents, as attackers increasingly abuse trusted accounts and workplace tools.

Sentinel Global rebuilds its AI-driven venture team around GIC veteran Jeremy Kranz and expands Sentinel Labs, targeting a 2026 fundraise.

Britannic and Vocala launch NetX SmartLink to give fleet-managed Alexa devices dedicated UK numbers and fully two-way calling.

Zoom is rolling out agentic AI across Workplace, Phone and CX, turning meetings and calls into automated workflows and custom AI agents.

Zoom launches Virtual Agent 3.0 to automate complex, end-to-end customer journeys, promising higher first-contact resolution and transparency.

UiPath lands five places in G2's 2026 Best Software Awards, spanning AI, development, IT management and global seller categories.

Sigma has launched an Asia Pacific and Japan hub in Sydney, naming veteran sales leader Bede Hackney as regional vice president.

Exclaimer launches Brand Kits to centralise multi-brand control across email signatures and video meetings, aiming to cut inconsistency at scale.

Logitech launches Rally AI cameras with in-wall mounting, multi-camera Teams and Zoom support, and automated framing for hybrid boardrooms.

Email branding specialist Exclaimer nears USD $100 million ARR as new products and hires fuel global expansion across major markets.

North Korean hackers stole USD $300M via fake Zoom calls; robust identity checks could have broken the scam's chain of trust.

Zoom unveils AI Companion 3.0, adding agentic workflows, a browser hub for work orchestration and standalone access from USD $10 a month.

Riverbed launches Aternity Self-Service, an Agentic AI tool that automates diagnosis and fixes for common workplace IT issues.

Northamber has acquired Nuvias UC's hardware unit for GBP £7.1 million, boosting its audio-visual and unified communications capabilities amid sector growth.

Background noise in hybrid offices quietly erodes productivity and clarity, prompting firms to invest in quality audio tools for better collaboration and decisions.

Phishing attacks surged in 2025, with a 67% rise exploiting trusted platforms like Zoom and PayPal, and a 449% increase in phone-based vishing incidents targeting businesses.

UK retailers like M&S and Harrods face soaring AI-driven phishing and vishing scams, with phone attacks rising 449% and losses hitting hundreds of millions.

Plaud launches an omnichannel AI platform providing APIs and SDKs to automate and analyse notetaking across in-person and online business conversations.

Zoom rolls out AI upgrades across sales, service and events platforms, enhancing automation, personalised engagement and operational efficiency by 2026.