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ZK Research stories

Global contact center omnichannel support analytics operations room

8x8 launches Engage globally to extend customer CX

Last month
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uc
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data analytics
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digital transformation
8x8 rolls out Engage globally, arming frontline and specialist teams with contact centre-grade tools to unify customer experience.
Enterprise cloud soc shielding hidden ai nonhuman traffic

Zscaler unveils AI Security Suite to close visibility gap

Thu, 29th Jan 2026
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saas
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firewalls
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digital transformation
Zscaler launches an AI Security Suite to tackle soaring enterprise AI risks, promising visibility into shadow AI and non-human traffic.
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Cisco launches Hypershield for AI-driven security upgrade

Thu, 18th Apr 2024
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firewalls
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network security
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breach prevention
Cisco responds to pressing cyber threats by launching Cisco Hypershield, a first-of-its-kind, AI-native security solution, set to redefine and fortify data centres and clouds.
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Zoom launches AI-powered Zoom Docs for enhanced collaboration in hybrid environments

Thu, 5th Oct 2023
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uc
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devops
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apm
Zoom unveils AI-powered platform Zoom Docs at Zoomtopia 2023, aimed at enhancing collaboration and revolutionising workspaces.
Cloud29

Multicloud not an all-or-nothing proposition for applications – report

Thu, 31st Oct 2019
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devops
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multi-cloud
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apm
The 2019 State of AX report by Kemp reveals 66% of businesses struggle with app integration and management. Half of workloads may stay off public clouds.
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Think chip shots, not moon shots when it comes to SD-WANs

Tue, 15th May 2018
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network infrastructure
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sd-wan
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hyperscale
ZK Research founder and principal analyst Zeus Kerravala gives his top ten tips on how to deploy and optimise SD-WAN.
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Expert says deploying an SD-WAN is about chip shots, not moon shots

Wed, 18th Apr 2018
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network infrastructure
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sd-wan
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hyperscale
ZK Research's founder provides his ten steps on deploying an SD-WAN - a series of chip shots rather than one big drive to the moon.