Voice stories - Page 2

Global cloud communications leader Vonage wins the National Innovation Award for Guest Experience 2023 for its transformative technologies enhancing customer experience in hospitality.

UCaaS provider Access4 has crowned Virtual IT Group as its Diamond++ Partner in Australia, following VITG's strategic acquisitions.

Asia Pacific retail banks are showing increased interest in Generative AI, with 41% planning to invest, indicates an IDC report.

Ingram Micro and Poly have joined forces to support Australia's growing hybrid and remote workspaces with their range of collaboration solutions.

Benin's Celtiis boosts its efficiencies by deploying Oculeus' Captura NG for wholesale billing in telecom operations.

Evolve IP expands team to drive partner growth in UK, with appointment of Richard Howson as Partner Account Manager.

'Best Design Awards' lauds tech-influenced journalism; winners use AI & blockchain to expose obscured global truths.

GTT appoints experienced telecom exec as CEO, strengthening their managed network security services for multinational clients.

NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.

Collaboration solutions may not be good enough for customer communications, but RingCentral for Microsoft Teams is.

Ramco Systems has appointed Paul Nikhil Prasad as Business Head of Managed Payroll Services to contribute to its HR and Payroll business growth.

JAMVEE is a cloud-based application designed to enhance the employee experience and productivity with easy collaboration features.

Medallia appoints new Country Manager for Australia and New Zealand to meet rising customer experience demand in the region using cloud-based technology.

The four key trends are fine-tuned tech for improved customer experiences, cloud security and the growth of zero trust, device sustainability, and voice search.

The partnership bundles Springboard's business intelligence platform with Cataleya's switching solutions to rapidly transform voice and messaging.

Motorola Solutions celebrates 50 years in Malaysia, highlighting the country's skilled engineering talent and innovative offerings used globally.

William Graham joined Devoli as sales director. The company provides network automation tools and services to Australasia for better efficiency.

The partnership addresses the growing number of businesses seeking to digitally transform, by enabling operational optimisation and adaptive CX.

Dubber acquires AI transcription service provider Notiv for A$6.6m, boosting its own AI programme and adding new revenue-generating services.

Australian businesses lead APAC in the use of voice technology, but there is more work to be done in the area, a new report from Cognizant has found.