Voice stories - Page 1
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Proofpoint launches AI-driven Digital Communications Governance solution
3 days ago
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uc
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data privacy
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ai
Proofpoint launches its new Digital Communications Governance solution, promising AI-driven insights and robust compliance for organisations across major digital channels.
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Vertel completes major network upgrade for Icon Water in ACT
Last month
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smartphones
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network infrastructure
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encryption
Vertel completes major upgrade for Icon Water's network, debuting Airbus Agnet MCx in Australia for secure, 99.99% available communications.
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Transmit Security report reveals rise in AI-driven fraud scams
Wed, 31st Jul 2024
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devops
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digital entertainment
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apm
Transmit Security's latest report reveals a surge in AI-driven fraud scams, highlighting dark web marketplaces and tools like FraudGPT that empower even novice fraudsters.
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Sinch named leader in Gartner Magic Quadrant for CPaaS
Fri, 19th Jul 2024
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cloud services
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email
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gartner
Sinch has been named a Leader in the 2024 Gartner Magic Quadrant for CPaaS, marking the second consecutive year of this recognition, based on its vision and execution abilities.
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Tollring extends partnership with Dstny in new three-year deal
Thu, 27th Jun 2024
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data analytics
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digital entertainment
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risk & compliance
Dstny renews its partnership with Tollring through a new three-year contract, introducing Tollring's latest call recording solution to its European service providers.
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Swoop sells Voicehub to Pivotel for AU$9 million in strategic decision
Tue, 11th Jun 2024
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uc
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telco
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customers
Swoop Holdings sells its wholesale voice business, Voicehub, to Pivotel for AUD $9 million, refocusing on core markets post-strategic review.
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One New Zealand secures Best in Test mobile network title again
Fri, 24th May 2024
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uc
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spacetech
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5g & beyond
One New Zealand has clinched the Best in Test mobile network award for 2024, marking its third consecutive win, highlighting top performance in voice, data, and reliability categories.
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The problem with biometrics and the key things to consider
Tue, 21st May 2024
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devops
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surveillance
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biometrics
Biometrics promise secure authentication, but they aren't foolproof. Issues with accuracy, hacking, theft, privacy, and bias complicate their efficacy.
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New ITW Global Leaders Forum code targets international voice fraud
Thu, 25th Apr 2024
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uc
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voice
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telco
The ITW Global Leaders Forum and i3Forum have updated their industry-based code to combat International Revenue Share Fraud within the international voice market, targeting the use of premium rate numbers.
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Aire Networks boosts single-fibre infrastructure with Infinera's ICE-X solution
Tue, 9th Apr 2024
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uc
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network infrastructure
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telco
Aire Networks plans to boost its single-fibre network infrastructure across Spain and Portugal through Infinera's ICE-X solution. The upgrade aims to meet surging customer bandwidth needs.
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Three reasons contact centres are embracing Open CcaaS
Thu, 21st Mar 2024
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uc
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crm
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cx
With exceptional CX now the norm, businesses are increasingly adopting Open CCaaS due to its focus on digital channels, support for AI innovation, and preference for best-of-breed applications.
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IWD 2024: Have we over-rotated on the idea of “Women-Only”?
Fri, 8th Mar 2024
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dei
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iwd
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voice
On International Women's Day 2024, we delve into the potential pitfalls of Women-Only panels and the unintended marginalisation they may be causing.
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IWD 2024: Who defines you as a woman
Thu, 7th Mar 2024
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cx
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martech
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leadership
On International Women's Day 2024, a veteran female leader in tech argues that a woman's identity is self-defined, despite persistent prejudice in male-dominated industries.
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IWD 2024: Pushing through the uncomfortable to empower your teams
Thu, 7th Mar 2024
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dei
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support
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workplace
On International Women's Day 2024, women strive for equality in STEM fields, overcoming difficulties, and advocating for their teams, with data indicating a growing desire for career progression.
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Access4 & efex solidify partnership with unified communications suite
Wed, 6th Mar 2024
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cx
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uc
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martech
Access4 partners with IT provider efex to supply voice functionality for efex's newly expanded cloud-based B2B communication suite, efex Comms, bolstering its digital service offerings.
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Swoop Holdings reports robust growth in mid-year results
Wed, 6th Mar 2024
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uc
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voice
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telco
Swoop Holdings reports a 17% year-on-year revenue increase in half-year results, attributing this robust growth to successful acquisitions and a subscriber increase to over 160,000.
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Superloop to provide network infrastructure for Investa properties
Tue, 27th Feb 2024
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uc
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network infrastructure
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telco
Telecoms company Superloop partners with Investa to exclusively provide network infrastructure for over 1,100 future build-to-rent properties across two sites in Victoria, Australia.
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Redefining profit strategies in Australia: The impact of voice technology
Tue, 27th Feb 2024
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cx
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martech
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voice
Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.
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How Australian businesses can transform customer interaction
Tue, 20th Feb 2024
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cx
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martech
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customer service
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
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Call data: Australian businesses’ overlooked tool for superior CX
Thu, 15th Feb 2024
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cx
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martech
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voice
Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.