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Online shopping Stories - Page 5

UK Stories

Online shopping stories

Poor product information fuels returns & lost sales
Customer Experience

Poor product information fuels returns & lost sales

Shoppers are abandoning purchases and sending goods back as missing or inaccurate details undermine confidence, according to new Akeneo research.

By Shannon Williams • 3 min read • Tue, 31st Mar 2026
Cake launches brand refresh after record year & growth
Marketing Technologies

Cake launches brand refresh after record year & growth

The Birmingham consultancy has added nine staff since June as record demand and Shopify Premier Partner status fuel a wider rebrand.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 27th Mar 2026
Rugs Direct launches WhatsApp returns service in UK
Digital Transformation

Rugs Direct launches WhatsApp returns service in UK

Shoppers can now return rugs without printing labels or using a portal, as UK retailer Rugs Direct moves the process into WhatsApp.

By Sean Mitchell • 4 min read • Thu, 26th Mar 2026
UK shoppers will pay more for seamless retail experience
Digital Transformation

UK shoppers will pay more for seamless retail experience

A survey of 2,000 UK consumers found convenience can lift spend, with younger shoppers most willing to pay for smoother retail journeys.

By Shannon Williams • 4 min read • Thu, 26th Mar 2026
Gen Z most exposed to UK scam attempts, study finds
Data Protection

Gen Z most exposed to UK scam attempts, study finds

Gen Z in the UK face the steepest surge in online scam attempts as AI-powered fraud grows more convincing and younger shoppers stay less wary.

By Karen Joy Bacudo • 3 min read • Wed, 25th Mar 2026
PushON appoints Emma Gunn & Emily Harris amid growth
Digital Transformation

PushON appoints Emma Gunn & Emily Harris amid growth

Ecommerce agency PushON hires Emma Gunn and Emily Harris to bolster its growing Manchester team after reporting 40% annual growth.

By Sofiah Nichole Salivio • 3 min read • Tue, 24th Mar 2026

Global Stories

Online shopping stories

AI shopping to boost Australia's retail centre leaders
Customer Experience

AI shopping to boost Australia's retail centre leaders

AI shopping tools could widen the gap between Australia’s top retail centres and weaker malls as investors chase experiential assets.

By Shannon Williams • 5 min read • Tue, 31st Mar 2026
APAC cybercrime rises 12% as synthetic fraud surges
Gaming

APAC cybercrime rises 12% as synthetic fraud surges

Synthetic identity fraud is emerging as the fastest-growing threat, with more than one in 10 cases now involving false identities.

By Mark Tarre • 4 min read • Thu, 26th Mar 2026
OpenAI adds shopping tools to ChatGPT with visual discovery
Marketing Technologies

OpenAI adds shopping tools to ChatGPT with visual discovery

Shoppers using ChatGPT can now compare products side by side as OpenAI widens access to merchant-supplied pricing, reviews and features.

By Mark Tarre • 4 min read • Thu, 26th Mar 2026
TikTok Shop adds Bazaarvoice reviews to product pages
Customer Experience

TikTok Shop adds Bazaarvoice reviews to product pages

Shoppers on TikTok Shop will soon see verified customer feedback from brands’ own websites, helping new listings build trust and sales faster.

By Sofiah Nichole Salivio • 3 min read • Thu, 26th Mar 2026
Bazaarvoice finds AI review use fuels shopper mistrust
Customer Experience

Bazaarvoice finds AI review use fuels shopper mistrust

Bazaarvoice finds nearly a quarter of shoppers use AI to write reviews, yet almost two thirds distrust AI-assisted feedback as inauthentic.

By Shannon Williams • 5 min read • Wed, 25th Mar 2026
AliExpress raises UK Brand+ price guarantee to £40
Marketing Technologies

AliExpress raises UK Brand+ price guarantee to £40

AliExpress boosts its UK Brand+ price promise, lifting per-item refunds to GBP £40 and monthly claim caps to GBP £160 on select goods.

By Sean Mitchell • 4 min read • Fri, 20th Mar 2026
AI aids product discovery, but shoppers shun checkout
Data Protection

AI aids product discovery, but shoppers shun checkout

AI is reshaping how shoppers discover products online, but Criteo data shows few trust it to handle checkout or share sensitive details.

By Shannon Williams • 4 min read • Fri, 20th Mar 2026

Stories from Other Regions

Online shopping stories

Australia Post buys Rendr to speed same-day delivery
Digital Transformation

Australia Post buys Rendr to speed same-day delivery

The deal gives retailers broader same-day and on-demand options, as Australia Post extends reach to almost 90% of the population.

By Shannon Williams • 4 min read • Last month
Australians split shopping across retailers to chase value
Customer Experience

Australians split shopping across retailers to chase value

Weaker loyalty and lower confidence are pushing most shoppers to compare prices across stores, with 67% splitting purchases to find value.

By Mark Tarre • 4 min read • Mon, 30th Mar 2026
Amazon Australia uses AI to cut delivery packaging
Customer Experience

Amazon Australia uses AI to cut delivery packaging

Amazon Australia has deployed homegrown AI to expand box-free deliveries, slashing packaging and cutting waste across its network.

By Kaleah Salmon • 4 min read • Wed, 25th Mar 2026
Does data define the retail winners and losers in 2026?
Data Analytics

Does data define the retail winners and losers in 2026?

Australian retailers face rising insolvencies and online giants; those failing to harness delivery data risk becoming 2026's biggest losers.

By Shweta Murdeshwar • 5 min read • Mon, 23rd Mar 2026