Aleph Group unifies global brands in strategic 'One Brand' initiative
Aleph Group solidifies its global presence, merging its diverse regional brands into its main brand in a strategic 'One Brand' initiative.
Enhanced customer experience platform with Zoom AI-powered innovations
Zoom launches innovative AI-powered customer service tools to enhance the customer experience and build meaningful relationships.
Indian police implement TrueConf for training efficiency
With video collaboration and built-in team messenger, the police facilitate online personnel training, briefings, and in-departmental communication.
Will Messenger create an AI overlord? Facebook expands on its artificial intelligence partners
Facebook has acquired another artificial intelligence startup, to help Messenger build a more elaborate virtual assistant for users...
Going rogue: The challenges of AI in customer service
AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.
Facebook celebrates the GIF’s 30th anniversary with new features
I’m sure you’ve posted a few GIFs in your time as their popularity has exploded along with the Meme - now they're 30 and Facebook is celebrating.
LogMeIn takes aim at CRM market with launch of Bold360
LogMeIn has unveiled Bold360, a customer engagement platform offering real-time, 360-degree views of contextual data.
New Facebook Messenger games coming your way
Depending on what device you use and where you are located, there are now up to 50 games titles available on Messenger.
Robotics: Turning simple chats into dynamic engagements
20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.
Facebook continues the Snapchat cloning process with 'Messenger Day' update
If it wasn’t for the distinct lightning bolt icon on your phone, you’d almost mistake the new version of Facebook Messenger for a Snapchat clone.
Xero debuts new partner program & chatbot powered advisory directory
Xero launches its new partner program and advisory directory, connecting over 100,000 business advisors with small businesses.
Facebook Messenger finally hits the one billion user mark
One billion people now use Messenger app to communicate every month, according to a company statement. A new emoji has been added to celebrate.
Shhhh Facebook messenger has a secret
Facebook Messenger is testing one-to-one secret conversations with end-to-end encryption, to provide additional privacy for sensitive information.
Facebook Messenger hack exposed: Expert insights and advice
A recently discovered vulnerability in Facebook Messenger could have had monumental consequences - here is some advice for protecting yourself.
Need something? Get your Messenger bot to help you
There is one thing for certain – it is an exciting time to be a consumer, as bots that exist within your Messenger app are soon to become the norm.
Domain launches innovative Facebook Messenger chat bot
Recently, Domain (Australian real estate website) announced they would be utilising bots to help service their customers.
New Facebook, Messenger and Instagram apps coming to Windows 10
Microsoft recently announced a fleet of apps designed specifically for Windows 10 from the social media heavyweights.
Meet SkipRoaming: 'Like WhatsApp on steroids'
UK tech firm SkipRoaming has launched an app that aims to reduce the cost of mobile international and roaming calls.
Facebook launches video calling for Messenger
Facebook introduces video calling feature for its Messenger app, enabling face-to-face conversations. Rollout begins today in various countries.
Facebook: 10% of VoIP market - and aiming much higher
Facebook is claiming 10% of the mobile VoIP market via Messenger, as it looks to ramp up that figure with its WhatsApp voice offerings.
Kiwi youth indulging in illegal downloads
Almost half of those surveyed admit to unauthorised streaming of TV programmes and almost a third indulge in unauthorised downloading of movies.
Slingshot launches data only plans for online messaging
Slingshot says many mobile phone users only use the call function when they need to get hold of people urgently, and that a growing number of their users prefer to communicate via messaging apps such as Facebook, email and Whatsapp.
Messenger reaches half a billion users, but not by choice
The need for a separate messaging app was that Facebook thought it could provide a better, faster messaging product by separating it, an explanation that has not fully satisfied all users.
Facebook Messenger proving to be a hit
Despite all the complaining from many users, Facebook’s separate messaging app has proven to be extremely successful.