Messenger stories

Aleph Group unifies global brands in strategic 'One Brand' initiative
Tue, 24th Oct 2023
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instagram
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innovation
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messenger
Aleph Group solidifies its global presence, merging its diverse regional brands into its main brand in a strategic 'One Brand' initiative.

Enhanced customer experience platform with Zoom AI-powered innovations
Thu, 5th Oct 2023
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cx
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chatbots
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ai
Zoom launches innovative AI-powered customer service tools to enhance the customer experience and build meaningful relationships.

Indian police implement TrueConf for training efficiency
Tue, 22nd Aug 2023
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it training
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digital transformation
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messenger
With video collaboration and built-in team messenger, the police facilitate online personnel training, briefings, and in-departmental communication.

Will Messenger create an AI overlord? Facebook expands on its artificial intelligence partners
Tue, 1st Aug 2017
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monitors
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pro av
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ai
Facebook has acquired another artificial intelligence startup, to help Messenger build a more elaborate virtual assistant for users...

Going rogue: The challenges of AI in customer service
Tue, 27th Jun 2017
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cx
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crm
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martech
AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.

Facebook celebrates the GIF’s 30th anniversary with new features
Fri, 16th Jun 2017
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facebook
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messenger
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meme
I’m sure you’ve posted a few GIFs in your time as their popularity has exploded along with the Meme - now they're 30 and Facebook is celebrating.

LogMeIn takes aim at CRM market with launch of Bold360
Mon, 12th Jun 2017
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crm
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cx
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martech
LogMeIn has unveiled Bold360, a customer engagement platform offering real-time, 360-degree views of contextual data.

New Facebook Messenger games coming your way
Wed, 3rd May 2017
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smartphones
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gaming
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technology gifts
Depending on what device you use and where you are located, there are now up to 50 games titles available on Messenger.

Robotics: Turning simple chats into dynamic engagements
Wed, 26th Apr 2017
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martech
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chatbots
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monitors
20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.

Facebook continues the Snapchat cloning process with 'Messenger Day' update
Fri, 10th Mar 2017
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facebook
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messenger
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snapchat
If it wasn’t for the distinct lightning bolt icon on your phone, you’d almost mistake the new version of Facebook Messenger for a Snapchat clone.

Xero debuts new partner program & chatbot powered advisory directory
Tue, 6th Dec 2016
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accounting systems
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martech
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chatbots
Xero launches its new partner program and advisory directory, connecting over 100,000 business advisors with small businesses.

Facebook Messenger finally hits the one billion user mark
Fri, 22nd Jul 2016
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facebook
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messenger
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one billion users
One billion people now use Messenger app to communicate every month, according to a company statement. A new emoji has been added to celebrate.

Shhhh Facebook messenger has a secret
Mon, 11th Jul 2016
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encryption
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cybersecurity
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facebook
Facebook Messenger is testing one-to-one secret conversations with end-to-end encryption, to provide additional privacy for sensitive information.

Facebook Messenger hack exposed: Expert insights and advice
Tue, 14th Jun 2016
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cybersecurity
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facebook
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messenger
A recently discovered vulnerability in Facebook Messenger could have had monumental consequences - here is some advice for protecting yourself.

Need something? Get your Messenger bot to help you
Fri, 27th May 2016
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ai
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messenger
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robotics
There is one thing for certain – it is an exciting time to be a consumer, as bots that exist within your Messenger app are soon to become the norm.

Domain launches innovative Facebook Messenger chat bot
Tue, 10th May 2016
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facebook
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messenger
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robotics
Recently, Domain (Australian real estate website) announced they would be utilising bots to help service their customers.

New Facebook, Messenger and Instagram apps coming to Windows 10
Wed, 4th May 2016
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microsoft
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windows
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apps
Microsoft recently announced a fleet of apps designed specifically for Windows 10 from the social media heavyweights.

Meet SkipRoaming: 'Like WhatsApp on steroids'
Tue, 26th May 2015
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uc
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voip
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contact centre
UK tech firm SkipRoaming has launched an app that aims to reduce the cost of mobile international and roaming calls.

Facebook launches video calling for Messenger
Thu, 30th Apr 2015
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uc
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facebook
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messenger
Facebook introduces video calling feature for its Messenger app, enabling face-to-face conversations. Rollout begins today in various countries.

Facebook: 10% of VoIP market - and aiming much higher
Thu, 23rd Apr 2015
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voip
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uc
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contact centre
Facebook is claiming 10% of the mobile VoIP market via Messenger, as it looks to ramp up that figure with its WhatsApp voice offerings.

Kiwi youth indulging in illegal downloads
Mon, 19th Jan 2015
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apple
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gaming
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video
Almost half of those surveyed admit to unauthorised streaming of TV programmes and almost a third indulge in unauthorised downloading of movies.

Slingshot launches data only plans for online messaging
Tue, 25th Nov 2014
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messenger
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email
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whatsapp
Slingshot says many mobile phone users only use the call function when they need to get hold of people urgently, and that a growing number of their users prefer to communicate via messaging apps such as Facebook, email and Whatsapp.

Messenger reaches half a billion users, but not by choice
Tue, 11th Nov 2014
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facebook
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messenger
The need for a separate messaging app was that Facebook thought it could provide a better, faster messaging product by separating it, an explanation that has not fully satisfied all users.

Facebook Messenger proving to be a hit
Tue, 30th Sep 2014
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facebook
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messenger
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instagram
Despite all the complaining from many users, Facebook’s separate messaging app has proven to be extremely successful.