Managed Services stories - Page 2
Organisations keen on quality IT service delivery but lacking or not wishing to invest in the necessary
expertise often outsource this specialised field to an expert which provides the technology, guidance
and recommendations, support and maintenance required. This is a Managed Services engagement,
with the vendor known as Managed Services Provider or MSP. In the Managed Services model, a subscription is usually paid making the service fixed cost, distinct from the break/fix model where the
service provider bills only for work done. The MSP model incentivizes preventative maintenance and is
especially popular for mid-sized organisations.
Arctic Wolf wins Gartner Customers' Choice for MDR
Last week
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cloud security
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cx
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martech
Arctic Wolf earns a strong 2026 Gartner Peer Insights showing for managed detection and response, backed by 241 reviews and a 99% recommendation rate.
KPMG says executives see managed services as key to AI
Last week
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digital transformation
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partner programmes
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risk & compliance
Executives now see managed services as a critical route to scaling agentic AI, with most prioritising AI know-how and security over cost savings.
Cynomi launches GTM academy for MSP cybersecurity sales
Last week
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partner programmes
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cybersecurity
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it services
Cynomi unveils practical go-to-market academy to help managed service providers package, price and sell cybersecurity services more effectively.
Vistra appoints Chief AI & Digital Officer Damian Leach
Last week
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saas
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data analytics
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digital transformation
Vistra names Damian Leach as Chief AI & Digital Officer to accelerate global digital and AI upgrades across client services and operations.
DXC & Servicenow launch agentic AI internal testbed
Last week
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digital transformation
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hcm
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partner programmes
DXC to use ServiceNow's agentic AI across its back office first, creating a live blueprint for client offerings as the pair deepen a 17-year partnership.
Creative ITC hires Lewis Pinner as Chief Revenue Officer
Last week
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storage
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hybrid cloud
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digital transformation
Creative ITC appoints veteran industry executive Lewis Pinner as Chief Revenue Officer to drive overseas expansion and deepen customer growth.
Celerity acquires Ranger4 in automation & AI push
Last week
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data protection
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hybrid cloud
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data analytics
Celerity adds IBM automation specialist Ranger4 as BGF-backed group deepens AI and cost-efficiency offer across hybrid IT.
How Apograph uses proactive firewall upgrades to protect clients and control costs
Last week
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firewalls
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network infrastructure
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sd-wan
Apograph's £60-a-month firewall plan helps clients dodge emergency refresh costs, cut downtime and strengthen security across 1,500 endpoints.
Freshworks boosts Freshservice with live asset mapping
This month
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digital transformation
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it automation
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multi-cloud
Freshworks adds live asset discovery to Freshservice, aiming to give IT teams clearer hybrid estate visibility and faster incident response.
Advania names new UK CFO & CMO following expansion
This month
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digital transformation
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cx
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martech
Advania names Sabrina Harris as UK Chief Financial Officer and Tara Allison as Chief Marketing Officer as it presses on with expansion after acquisitions.
Kubus achieves Diamond Partner status with Verkada in the UK
This month
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hyperscale
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cloud security
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dc
Kubus joins Verkada's elite Diamond tier as the tech vendor boosts UK channel reach and the firm deepens its push into cloud security integration.
Leaseweb expands European cloud campus with new tools
This month
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storage
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virtualisation
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data protection
Leaseweb adds autoscaling, load balancing and developer tools to its European Cloud Campus as it pushes sovereign cloud build-out.
London adds tape archive choice for Geyser Data users
This month
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storage
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data protection
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dr
Geyser Data and Spectra Logic bring tape-as-a-service archiving to London, giving customers a new European option for low-cost cold data retention.
Gresham renames S&P Global EDM platform as Opus EDM
This month
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saas
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digital transformation
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fintech
Gresham renames acquired enterprise data platform Opus EDM, keeping it separate from Prime EDM and planning AI features for 2026.
Aspire Technology Solutions buys NVT Group in Scotland
This month
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digital transformation
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socs
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partner programmes
Aspire Technology Solutions deepens its Scottish reach with NVT Group buy, adding 49 staff and a longstanding local customer base.
FNZ launches premium Select service for wealth clients
This month
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digital transformation
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fintech
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cx
FNZ launches premium Select service for wealth clients, giving top-tier firms priority product input, AI tools and faster platform support.
Cake launches brand refresh after record year & growth
Last month
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martech
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commerce systems
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partner programmes
Birmingham eCommerce consultancy Cake unveils new brand identity after its strongest year yet, with nine hires and Shopify Premier Partner status.
Johnny Carpenter makes CRN Channel Leaders EMEA list
Last month
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data protection
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it automation
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partner programmes
11:11 Systems' Johnny Carpenter lands CRN Channel Leaders EMEA honour after driving partner growth, cyber resilience and VMware cloud expansion.
CirrusHQ hires Matt Smith to lead UK sales growth push drive
Last month
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virtualisation
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digital transformation
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hyperscale
CirrusHQ hires Matt Smith to drive UK sales growth as the AWS consultancy targets customers seeking stronger cloud security and resilience.
Wildfire wins Apogee, Cadence & SNP Group PR briefs
Last month
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digital transformation
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partner programmes
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digital twins
Wildfire lands UK and EU PR roles with Apogee, Cadence and SNP Group as agency broadens its B2B technology portfolio.