IT support stories

ReliaQuest says suspected former Black Basta operators are bombarding staff with emails and posing as IT support in Microsoft Teams to reach senior executives.

MetTel unveils a connected laptop service that uses SingleSIM to ship, activate and support enterprise devices across multiple mobile networks.

Splashtop unveils AI-assisted endpoint platform for IT teams, blending patching, remote support and security alerts in one console.

Owl Labs wins Microsoft Teams approval for its Meeting Owl 5 Pro, bringing full certification to its current hybrid meeting device range.

Sidetrade sets out a four-year push into AI-driven order-to-cash, with three new products due in 2026 and a shift towards usage-linked revenue.

Manchester IT support firm Apex Computing lands a third Microsoft Solutions Partner designation after securing recognition for Microsoft Security.

Kyndryl's AI workplace Digital Twin uses Microsoft Foundry to spot IT faults before staff are hit, as firms seek faster, predictive support.

Apograph's £60-a-month firewall plan helps clients dodge emergency refresh costs, cut downtime and strengthen security across 1,500 endpoints.

Freshworks adds live asset discovery to Freshservice, aiming to give IT teams clearer hybrid estate visibility and faster incident response.

Advania names Sabrina Harris as UK Chief Financial Officer and Tara Allison as Chief Marketing Officer as it presses on with expansion after acquisitions.

Aspire Technology Solutions deepens its Scottish reach with NVT Group buy, adding 49 staff and a longstanding local customer base.

TeamViewer says its AI-driven support tools have passed one million sessions as it seeks to turn troubleshooting data into faster IT fixes.

UK workers say hybrid meeting tech failures are wasting time despite employers' AI and office upgrades, a survey finds.

ControlUp and Intel team up to surface hardware-level warnings in desktop monitoring, aiming to spot PC issues before staff notice them.

Start Tech Managing Director Ian Groves tells London event MSPs to prioritise client business problems over AI hype as debate grows over automation's impact.

Omnissa warns AI tools are surging across workplace devices while patching, encryption and stability gaps widen, especially in regulated sectors.

BT secures a multi-year GBP £200m deal to modernise Northern Ireland's electricity grid with upgraded connectivity and cyber security.

SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.

Prospect Hospice appoints Mintivo to overhaul IT support, aiming to boost system reliability and free staff to focus on patient care.

Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.