Freshdesk stories
Freshworks adds AI tools to streamline customer service
Tue, 6th Jan 2026
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saas
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uc
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digital transformation
Freshworks rolls out new AI tools for Freshdesk to unify channels, cut agent drudgery and boost resolution speeds for service teams.
Q&A: How AI helps CX teams stay resilient through the holiday rush
Tue, 16th Dec 2025
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uc
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digital transformation
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cx
AI is transforming Christmas CX from chaotic surge to controlled service, helping teams stay resilient, protect wellbeing and meet soaring demand.
CGI & Freshworks partner to deliver AI service tools in UK
Fri, 5th Dec 2025
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edutech
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digital transformation
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cx
CGI and Freshworks partner to provide AI-driven service tools targeting UK mid-market and public sectors, focusing initially on education and policing.
Freshworks unveils AI features to boost UK enterprise support
Tue, 18th Nov 2025
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fintech
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cx
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martech
Freshworks launches new AI tools in the UK to streamline customer support and IT management, boosting efficiency and cutting manual tasks for enterprises.
Freshworks launches Freddy AI Agent Studio for autonomous support
Thu, 12th Jun 2025
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saas
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digital transformation
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cx
Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.
Agentic AI helps firms boost CX satisfaction & cut costs per case
Thu, 1st May 2025
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cx
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martech
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cdp
Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.
Freshworks launches Freddy AI Agent for service efficiency
Wed, 30th Oct 2024
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cx
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martech
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hcm
Freshworks has unveiled the Freddy AI Agent, designed to boost customer and employee experiences by autonomously resolving service requests in minutes.
Freshworks launches Freddy AI Agent for streamlined support
Fri, 25th Oct 2024
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cx
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martech
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hcm
Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.
Bitkub Exchange selects Freshworks to boost customer support
Fri, 13th Oct 2023
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productivity
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itsm
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freshdesk
Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.
Crocus customer service system blossoms with Freshdesk
Fri, 16th Jun 2023
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cx
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martech
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customer service
Since implementing Freshdesk to handle the spike in customer enquiries during the pandemic, Crocus has reduced its typical customer-first response time by 91%.