Customer Support stories - Page 4

Deskpro launches cloud and VPC help desk on AWS Marketplace, giving organisations flexible hosting, AI options and streamlined procurement.

In 2026, AI agents move from pilots to the enterprise core, forcing firms to prove measurable value under tight governance.

Most mid-market firms are stuck in pilot agentic AI trials as governance lags, even while 43% leapfrog directly into agent-based systems.

ECI names Jack Wood chief technology officer to spearhead platform modernisation and embed secure, workflow-native AI across its products.

Satellite Connect Europe launches MNO-first direct-to-device satellite network, offering EU-based access to AST SpaceMobile's LEO system.

Linnworks report finds mid-market retail growth closely tied to operational maturity, automation, AI use and stronger multichannel logistics.

A growing underground market for video game cheats has swelled into a USD $8.5 billion industry, outstripping esports and Twitch revenues.

Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.

Totalmobile and Solvares merge to create an 800-strong field service software group serving 4,000 customers across Europe and beyond.

Revuze now tracks TikTok Shop sales and creator performance, unifying commerce data with customer feedback in its market platform.

Sinch unveils AI agent tools to orchestrate customer interactions across messaging, email and voice, promising flexible, channel-agnostic deployment.

Google and Klaviyo are deepening ties to power AI “agentic commerce”, linking ads, search and RCS messaging to real-time customer data.

Awin launches Campaign Builder and smarter partner recommendations to slash affiliate setup times and sharpen performance reporting.

Talkdesk unveils Automation Flows and extends Autopilot to email, promising end-to-end AI handling of complex, multi-system CX workflows.

CompTIA unveils AI Help Desk Essentials course to train frontline IT support teams in safe, effective use of generative AI chatbots.

UK airlines are deploying agentic AI and WhatsApp chatbots to cut airport queues, ease staff strain and manage growing border disruption.

Firms face a chasm between AI hype and CX reality, with security, compliance and organisational readiness the real keys to progress.

Zoom launches Virtual Agent 3.0 to automate complex, end-to-end customer journeys, promising higher first-contact resolution and transparency.

M2M Data Connect launches AI-powered travel eSIM that buyers can activate in under a minute directly via WhatsApp, Instagram and Messenger.

General Magic secures USD $7.2m to grow SMS-based AI agents that cut insurance quote times to minutes and slash inbound calls by 30%.