Customer Support stories - Page 2

Retailers are gearing up for the new financial year with increased investments in cyber security, personalisation, and artificial intelligence to boost growth.

ServiceNow and Boomi ally to boost AI-driven customer experiences, following ServiceNow's impressive Q2 revenue of USD $2.63 billion and a 6.8% stock surge.

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DeepL unveils an advanced language model for superior translations and editing, setting new industry standards and offering businesses unmatched efficiency.

Sophos names Teresa Anania as new Chief Customer Officer to advance customer and partner success initiatives, enhancing cybersecurity solutions and services.

Legacy systems are costing businesses nearly USD $3 million annually, reveals SnapLogic. The integration of GenAI promises to alleviate 25% of workloads.

Trust is paramount in the crypto world. Exchanges must earn it through robust security, user education, and transparency to ensure a safe investment environment.

Siemens has unveiled a new 6,000 sq metre Center of Competence for Data Centers in Chennai, India, targeting APAC's booming market projected to hit USD $75 billion by 2025.

Leaseweb has launched a cost-effective Public Cloud service that is 30% cheaper than competitors, offering flexible, transparent pricing and robust performance.

Brightcove partners with FrightPix to launch a free ad-supported streaming service focused on horror, thriller, and true crime content in the US.

Sendbird launches an AI chatbot for Shopify, powered by GPT-4o, enabling 4.6 million merchants to enhance customer interactions with no-code integration.

Unit4 launches Success4U to optimise ERPx deployment, promising reduced costs and improved user experience through its 'Land, Adopt, Expand' strategy.

Xero has revealed its AI-powered business companion, Just Ask Xero (JAX), to boost accuracy in accounting tasks, launching a beta in August.

SAP is set to acquire WalkMe for USD $1.5 billion in an all-cash deal, enhancing its business transformation toolkit and boosting AI capabilities.

Dell Technologies unveils the Dell AI Factory to accelerate AI adoption and innovation, offering an extensive AI portfolio and robust ecosystem partnership.

OliverIQ launches a SHaaS platform empowering CSPs such as telcos and ISPs to offer seamless smart home automation and 24/7 support under their own brands.

Australian start-up Brainfish has secured AUD $3.85M to amplify its AI-based customer support offering amid plans to expand internationally. The firm's growth soared by 65% in its first year.

Global streaming tech firm, Brightcove, partners with Amazon to utilise the artificial intelligence (AI) assistant, Amazon Q, to enhance customer service and boost efficiency.

Artificial intelligence (AI) is prompting 75% of Australian businesses to significantly change operational strategies within four years, a shift greater than the last 20 years, according to HubSpot.

AI-powered retail personalisation is stepping up. Aiming for true one-to-one custom experiences, the industry leans into predictive AI, driven by robust data, to stay competitive.