Customer Support stories - Page 2
Revenium launches AI Outcomes for workflow ROI tracking
Last month
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aiops
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ai ethics & governance
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agentic ai
Revenium adds business outcome tracking to AI workflows, letting firms calculate cost per conversion, autonomy rates and ROI from production use.
Galtea raises USD $3.2m to test AI agents reliably
Last month
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saas
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devops
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apm
Barcelona startup Galtea raises USD $3.2 million to scale its AI agent testing platform and launch a self-service product for developers.
Klaviyo unveils AI Composer for marketing campaigns
Last month
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digital transformation
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cx
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martech
Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.
Rimini Street wins three Stevie Awards for support
Last month
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digital transformation
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cx
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martech
Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.
Splashtop & SysAid partner to streamline remote support
Last month
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data protection
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encryption
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it automation
SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.
UK consumers trust banks over AI for financial advice
Last month
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digital transformation
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fintech
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risk & compliance
UK consumers still favour banks over AI for financial advice, with over a third saying they do not trust artificial intelligence in banking.
SAP finds UK brands overestimate customer experience
Last month
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crm
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digital transformation
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cx
SAP warns UK brands drastically overrate their customer experience as consumers report disjointed, impersonal service despite AI investment.
iD Mobile app tops 2 million users as self-service grows
Last month
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digital transformation
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cx
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martech
iD Mobile's self-service app has surged past two million registered users as more of its 2.5 million subscribers switch to digital support.
Upwind finds prompt detection can run under millisecond
Last month
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firewalls
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network security
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cloud security
Upwind unveils sub-millisecond prompt threat detection for LLMs, claiming 95% precision using Nvidia models to secure live AI workloads.
Starling launches UK-first AI assistant for banking
Last month
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data protection
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fintech
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genai
Starling launches an in-app agentic AI assistant for personal accounts, claiming a UK first in conversational money management tools.
Parcelhero launches live tracking & faster booking
Last month
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digital transformation
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rpa
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supply chain
Parcelhero unveils AI-powered live parcel tracking and a faster booking interface in the first phase of its major platform overhaul.
Infobip report marks shift to omnichannel AI messaging
Last month
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uc
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digital transformation
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cx
Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.
Deskpro launches on AWS European Sovereign Cloud in EU
Last month
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saas
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data protection
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private cloud
Deskpro rolls out its help desk platform on AWS European Sovereign Cloud, targeting EU customers with strict data residency demands.
Qualtrics boosts CX suite with new AI & automation tools
Last month
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uc
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data analytics
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digital transformation
Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.
Qualtrics unveils AI tools to fix customer issues fast
Last month
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uc
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data analytics
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digital transformation
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
Hexaware unveils Agentverse AI platform for enterprises
Last month
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uc
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manufacturing
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digital transformation
Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.
OutSystems named G2 Leader for enterprise AI agents
Last month
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data protection
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digital transformation
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cx
OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.
Co-op extends VoCoVo headset rollout to 2,300 stores
Last month
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cx
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martech
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hcm
Co-op signs five-year VoCoVo deal to roll out upgraded S5 Pro headsets to 2,300 UK stores, boosting safety and service on the shop floor.
YouLend opens Berlin hub to drive EU embedded finance
Last month
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fintech
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martech
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commerce systems
YouLend opens a Berlin hub as its fastest-growing market powers EU expansion, after reporting FY24/25 revenue of EUR €230 million.
VAST Data unveils Foundation Stacks for NVIDIA AI OS
Last month
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hybrid cloud
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aiops
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open source
VAST Data unveils Foundation Stacks, turning NVIDIA AI Blueprints into production-ready pipelines on its AI Operating System.