Customer Support stories - Page 2

Australian shoppers remain wary of AI-driven retail ahead of Black Friday 2025, prioritising trust and data privacy over automated experiences.

New survey finds 83% of UK customers prefer human agents for service, but 34% may switch to AI if it means lower prices, especially in London.

Zoho launches free agentic AI features across its core business apps to ease AI adoption by automating tasks without added costs for users.

Extreme Networks has been named a Leader in the IDC MarketScape 2025 report for its AI-powered WLAN solutions and expertise in high-density deployments.

Gallagher Security teams up with ISTC to expand its reach and offer tailored security solutions across Latin America and the Caribbean.

Aryaka has launched a revamped partner programme to accelerate global channel growth, boosting support and incentives for distributors and resellers worldwide.

Coveo has enhanced AI support on Agentforce with custom context passthrough tools, boosting response accuracy and accelerating issue resolution for enterprises.

OpenText has launched Cloud Editions 25.4 to enhance AI readiness, secure data management, and compliance for businesses adopting artificial intelligence.

80% of UK shoppers now use AI for online shopping, with most expecting AI assistants to be mainstream by 2026, revolutionising retail experiences.

TeamViewer and Salesforce have unveiled an AI-powered integration for IT support, aiming to streamline remote assistance and boost digital workplace productivity.

Salesforce has launched Agentforce 360, a platform that unites human employees and AI agents to boost workplace productivity and customer service.

Brennan has upgraded its customer service with NiCE CXone Mpower, boosting scalability, AI automation, and efficiency across contact centres in Australia.

UK firms embrace AI to support, not replace, customer service agents, blending tech with empathy for better CX and stronger customer loyalty in 2025.

Zendesk unveils AI-powered Voice Agents and advanced analytics, aiming to boost customer service efficiency and reach USD $200m AI revenue this year.

A survey reveals 93% of UK and Ireland mid-sized firms plan to switch finance software soon, seeking balance between cost, complexity and functionality.

NTT DOCOMO Ventures has invested in US firm HappyRobot, whose AI Worker platform automates tasks like calls and emails, boosting enterprise efficiency.

Organisations using NiCE's AI-driven CXone Mpower platform report faster response times, better service quality, and improved staff efficiency across sectors.

Snowflake unveils Cortex AI for Financial Services to unify data ecosystems, enabling secure AI model deployment and integration with top industry platforms.

Over half of UK shoppers find retail communications too generic, with 60% calling them irrelevant, highlighting a need for personalised experiences across channels.

Australian insurers face over AUD $1.8bn in weather claims in early 2025 amid rising extreme events, boosting AI use to manage surges and fraud.