Customer Satisfaction stories - Page 8

Chargebacks911 reveals merchants lose over USD $170 billion annually to chargeback fraud, driven by consumer convenience and rising dispute misuse in digital payments.

Amazon Prime Day returns total 78 million items yearly in the UK, posing major operational and financial challenges for retailers amid rising consumer frustrations.

Aryaka earns Frost & Sullivan's 2025 Global SASE Leadership Award and tops G2's SASE and SD-WAN grid for customer satisfaction and ease of use.

UK service SMEs scaling up must embrace automated scheduling to boost efficiency, reduce errors and enhance customer experience for sustainable growth.

Matt Wilson joins Sitka as Chief Revenue Officer to lead growth, enhancing their real-time attendee insight platform in the live events sector.

NiCE celebrates EMEA and APAC firms for AI-driven customer experience excellence at its 2025 International CX Excellence Awards, spotlighting innovation and impact.

TeamViewer unveils AI-powered TeamViewer Intelligence to speed up IT support via real-time automation and enhanced session insights for global users.

A study shows 97% of firms have moved beyond AI pilots in product data management, boosting revenue and increasing customer trust in digital commerce.

ASOS expands its collaboration with Celonis, using Process Intelligence to boost supply chain visibility and speed up order fulfilment amid economic pressures.

Lenovo ranks eighth in Gartner's 2025 Supply Chain Top 25, climbing two places thanks to AI-driven efficiency and global digital transformation.

A survey reveals 62% of Britons support fining companies for long hold times, with older consumers especially backing penalties amid rising costs.

Ecommpay has been shortlisted for the Best eCommerce Payment Solution at the 2025 eCommerce Awards, highlighting its innovative payment journey improvements.

New research shows 92% of firms plan to expand customer education in 2025, despite facing challenges scaling programmes and measuring their impact.

Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.

Skillsoft partners with Salesforce to launch AI-powered training within its platform, aiming to close skill gaps in customer support teams and enhance service quality.

Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.

Snowdon Timber has boosted efficiency by automating ecommerce with Linnworks, processing over 200 daily orders while cutting operational costs.

Travelopedia partners with Ecommpay to enhance global growth through faster, flexible payment solutions, boosting sales and customer satisfaction worldwide.

Over half of UK online shoppers would avoid retailers slow to refund returns, expecting refunds within 2-3 days, survey finds.

Research reveals 74% of asset tracking projects deliver expected ROI, with vendor support and system integration key for user satisfaction in various sectors.