Cloud Communications stories

Gamma Communications' Regional Forums urge partners to shift from one-off sales to roadmap-led growth as AI, UCaaS and R&D reshape the channel.

Tollring launches AI features to let managers query call recordings in plain English and automate quality checks with over 90% accuracy.

Cavell Summit Europe highlights how platform-led buying, data sovereignty and global expansion are reshaping service provider strategies.

Capacity, not capability, is emerging as partners' biggest headache as PSTN migration threatens support, growth and customer relationships.

Infobip uses DevDays 2026 to push AI into workflows, training and product design as it marks 20 years and expands its global cloud platform.

Healthcare trusts keep voice central as hospitals balance digital tools, legacy telephony and the NHS’s enduring reliance on the phone.

Infobip marks Startup Tribe's fifth year with hundreds of thousands of pounds in credits for UK startups and scaleups.

Docplanner's AI voice agent, built on Twilio tech, has doubled doctor bookings and onboarded 1,300 clinicians in just three days.

Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.

Q4 has built digital conferencing into its investor relations platform, aiming to streamline and de-risk earnings calls and market events.

UK resellers shift from AI hype to hands-on deployments as customers demand automation, analytics and compliance in communications.

GoTo launches LogMeIn Partner Network for IT resellers, promising tiered rewards, AI-enhanced tools and expanded support for partners.

'Good enough' voice tools quietly drain time, frustrate staff and erode service, as hidden frictions multiply across calls, teams and offices.

Sinch launches Voice Relay, linking text-based AI agents to live calls to streamline customer support on its expanded global voice network.

Mitel debuts WX, a role-aware, AI-enabled comms framework unifying frontline, mobile, knowledge and contact centre workers on one layer.

RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.

NFON and O2 Telefónica Deutschland pass 100,000 Digital Phone users as they pivot from SMEs to larger enterprises and AI-led services.

Smart Communications helps organisations in regulated industries face down communication challenges every day.

UK tech leaders warn women must be central to tackling digital skills gaps or the economy risks losing more than GBP £10 billion in growth.

Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.