Avaya stories - Page 3
![Story image](../../../../../uploads/story/2019/10/07/preview_unified_communications.webp)
Avaya previews new capabilities in UC portfolio
Tue, 8th Oct 2019
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uc
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gaming
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reviews
Avaya introduces Avaya IX Onespace, enhancing its UC portfolio with a unified, intelligent workspace aimed at boosting enterprise productivity and efficiency.
![Story image](../../../../../uploads/story/2019/10/07/preview_Avaya-Batelco-pic2.webp)
Batelco and Avaya bring cloud solutions to Bahrain’s SMBs
Mon, 7th Oct 2019
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uc
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telco
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avaya
The regional telecoms operator will offer Avaya Contact Centre and Unified Communications solutions in the cloud with Avaya IP Office PoweredBy.
![Story image](../../../../../uploads/story/2019/10/07/preview_GettyImages-1079974842.webp)
RingCentral pays in stock to work on solutions with Avaya
Mon, 7th Oct 2019
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uc
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avaya
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ringcentral
RingCentral to become exclusive provider of Unified Communications as a Service solutions to Avaya with new strategic partnership.
![Story image](../../../../../uploads/story/2019/10/07/preview_platform.webp)
Avaya co-builds specialised communications platform with nonprofit organisation
Mon, 7th Oct 2019
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fleet management
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avaya
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csr
The new platform helps make remote learning and virtual classrooms a reality and helps to enable high-quality video collaboration between staff and parents.
![Story image](../../../../../uploads/story/2019/10/06/preview_IMG_1539.webp)
Avaya makes contact-centre-as-a-service solution available on Azure
Mon, 7th Oct 2019
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saas
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crm
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uc
The service will launch in the first half of 2020, initially covering the Gulf Cooperation Council (GCC) Countries before general worldwide availability.
![Story image](../../../../../uploads/story/2019/09/03/preview_ai11.webp)
Avaya to showcase latest AI-powered applications at GITEX 2019
Tue, 3rd Sep 2019
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uc
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ai
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contact centre
Avaya will unveil their latest AI-powered applications, highlighting cutting-edge advancements in AI and collaboration tech, at GITEX Technology Week 2019.
![Story image](../../../../../uploads/story/2019/08/29/preview_GettyImages-1040557296.webp)
Aussie organisations lack understanding of AI, report finds
Thu, 29th Aug 2019
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uc
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martech
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ai
Although the report exposes the shortcomings of local enterprises, the research revealed there are positive signs ahead.
![Story image](../../../../../uploads/story/2019/06/28/preview_remote_worker2.webp)
Security risks of neglecting the workforce experience – Avaya
Fri, 28th Jun 2019
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avaya
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cybersecurity strategy
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ux
Government departments and enterprises are wasting millions of dollars every year on cybersecurity because they fail to also invest in the user experience.
![Story image](../../../../../uploads/story/2019/05/29/preview_GettyImages-1031313612.webp)
Avaya launches containerised UCaaS solution with Kubernetes
Thu, 30th May 2019
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uc
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hyperscale
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public cloud
Avaya unveils a cloud-native UCaaS solution on Google Cloud with Kubernetes, empowering partners to offer scalable, just-in-time communications to SMBs.
![Story image](../../../../../uploads/story/2019/04/24/preview_GettyImages-1011244876.webp)
Avaya partners with Standard Chartered to deliver CX transformation
Wed, 24th Apr 2019
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uc
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data analytics
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fintechs
Avaya and Standard Chartered partner to enhance customer experience through a multi-year transformation project.
![Story image](../../../../../uploads/story/2019/04/15/preview_GettyImages-1022838240.webp)
Avaya extends AI integration with Google Cloud
Mon, 15th Apr 2019
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uc
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hyperscale
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public cloud
Avaya is one of the Google Cloud partners participating in an early access program aimed at augmenting next-generation contact centres.
![Story image](../../../../../uploads/story/2019/04/02/preview_ThinkstockPhotos-92036744.webp)
Avaya and Nuance to deliver an AI-enhanced customer experience
Tue, 2nd Apr 2019
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uc
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cx
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martech
Avaya integrates conversational interfaces into its contact center solutions, improving self-service automation capabilities and customer experience.
![Story image](../../../../../uploads/story/2019/03/20/preview_GettyImages-924555494.webp)
Avaya expands integration with Google Cloud AI
Thu, 21st Mar 2019
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uc
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crm
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hyperscale
This includes embedding Google’s machine learning within conversation services for the contact centre, enabling integration of AI capabilities.
![Story image](../../../../../uploads/story/2019/01/23/preview_Shaw1__1_.webp)
8x8 appoints ANZ channel senior manager
Wed, 23rd Jan 2019
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uc
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oracle
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avaya
8x8 has appointed Steve Shaw as senior channel manager for ANZ, aiming to enhance regional partner collaborations and bolster cloud communications growth.
![Story image](../../../../../uploads/story/2019/01/22/preview_unicoms.webp)
Avaya introduces private cloud delivery of its UCaaS solution
Wed, 23rd Jan 2019
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uc
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private cloud
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avaya
Avaya launches OneCloud ReadyNow, easing enterprise shift to cloud UCaaS/CCaaS with customised private solutions.
![Story image](../../../../../uploads/story/2019/01/22/preview_ThinkstockPhotos-1013559162.webp)
What AI should look like in the consumer-directed economy
Mon, 21st Jan 2019
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crm
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cx
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martech
Avaya's Peter Chidiac says among all the opinions on what constitutes customer experience, it's clear that they will not wait for businesses any more.
![Story image](../../../../../uploads/story/2019/01/17/preview_ThinkstockPhotos-683907904.webp)
Avaya expands AI offerings with new partnerships
Thu, 17th Jan 2019
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uc
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open source
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ai
The additions to the ecosystem will enable Avaya to add prioritisation and natural language processing to its UC solutions.
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Avaya and Unisys partner to bring cloud-based UC to Aussie Govt
Wed, 22nd Aug 2018
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uc
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crm
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cx
Avaya and Unisys team up to provide the Australian government and key sectors with AI-driven, secure cloud-based unified communications solutions.
![Story image](../../../../../uploads/story/2018/07/30/preview_ThinkstockPhotos-618353546.webp)
Avaya’s BI solution wins gold with blockchain integration
Mon, 30th Jul 2018
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uc
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data analytics
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blockchain
The blockchain infrastructure securely collects and shares anonymous customer interaction data from a network of peers.
![Story image](../../../../../uploads/story/2018/05/31/preview_ThinkstockPhotos-500158779.webp)
Avaya adds enterprise-level UC capabilities to SMB solution
Thu, 31st May 2018
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uc
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frost & sullivan
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avaya
Avaya enhances IP Office with enterprise-level capabilities, integrating Avaya Equinox, call recording, and flexible cloud options for SMBs.