OutSystems launches Agent Workbench for unified enterprise AI
OutSystems has announced the general availability of OutSystems Agent Workbench, a platform designed to enable enterprises to deploy and manage agentic AI systems across a range of workflows, departments, and datasets.
The product has been tested by hundreds of customers and partners during an Early Access Programme, with organisations such as Axos Bank, Thermo Fisher Scientific, The Arch Company, Grihum Housing Finance and TeamWork reporting improvements in efficiency, integration and digital experiences.
Enterprise feedback
Kevin Hearn, Senior Vice President and Head of Consumer Bank Development at Axos Bank, commented on the decision to use Agent Workbench for automating specific tasks in the bank's operations.
"We plan to expand the use of AI capabilities within OutSystems to realise immediate gains, without needing to invest in specialised AI roles. With Agent Workbench, we can quickly and safely create agents for specific use cases, such as analysing error logs and automating data entry from documents. Our work with OutSystems on Agent Workbench is a significant step in our AI strategy. By creating and embedding agents into our operations, we are building a more intelligent and responsive banking ecosystem that is ready for the future of finance."
Other customers in the Early Access Programme have applied Agent Workbench in a variety of contexts. Thermo Fisher Scientific developed a Customer Escalation Agent using the platform, which interprets unstructured data from client interactions to automate the triaging of issues. This is intended to speed up problem resolution and reduce manual workload for support teams.
The Arch Company adopted the tool to route customer service enquiries with a content classification agent, moving away from manual and spreadsheet-driven methods. The new system is expected to provide quicker and more accurate responses for tenants, improving asset and customer service management.
TeamWork, a consulting and technology firm, combined Agent Workbench with support processes to give teams faster access to ticket information. Its solution uses AI agents to handle routine queries automatically and provide guidance for more complicated cases, with the expectation of freeing up staff for higher-impact support tickets while speeding up overall resolution times.
Grihum Housing Finance in India is currently deploying Agent Workbench to improve accuracy in loan underwriting. By allowing specialised agents to analyse property evaluation reports and flag technical issues, the company seeks to address inefficiencies caused by disorganised or region-specific property data, replacing previously manual processes.
Product capabilities
OutSystems states that Agent Workbench is designed to address widespread enterprise demand for AI agents, with its own research indicating 93% of organisations are prioritising such development. At the same time, many face obstacles related to governance, security, and system integration.
Woodson Martin, OutSystems Chief Executive Officer, said the product is built to unify AI agent management across entire organisations:
"Agentic AI is one of the most powerful levers for enterprise innovation and transformation, empowering organisations to grow revenue, drive operational efficiency, and deliver amasing customer experiences. Agent Workbench was created to give our customers the tools they need to build the agentic future with OutSystems. Our Early Access Programme participants have realised impressive results with Agent Workbench, positioning them as industry leaders in agentic AI."
The general availability version of Agent Workbench extends capabilities with an agent marketplace for sharing and discovery and Model Context Protocol (MCP) support, which is intended to speed automation by letting AI agents access enterprise systems and external services.
The product is compatible with a range of large language models (LLMs), including those from AWS Bedrock, Azure OpenAI, and Anthropic, and also supports newer models such as Gemini, Cohere, Mistral, Databricks, AI2, and IBM's WatsonX. Enterprises using VertexAI or open-source models from HuggingFace can also integrate these into the platform.
Hélio Pimenta, Associate Partner at the KPMG Low-Code Centre of Excellence, emphasised the platform's approach to governance and compliance:
"Agent Workbench delivers the speed-to-value and governance guardrails that organisations have come to expect from OutSystems development. It enables teams to design, orchestrate, and deploy AI agents that operate autonomously - from planning tasks to integrating with enterprise systems - while maintaining control through policies, auditability, and compliance across the lifecycle."
The introduction of Agent Workbench follows industry trends towards wider adoption of AI and low-code tools for digital transformation, with participating organisations reporting both improved efficiency and increased speed in addressing operational, support, and customer needs.