Oracle NetSuite rolls out NetSuite next in North America

Oracle NetSuite has begun rolling out NetSuite Next in North America, while also adding Ask Oracle and new AI features to NetSuite in English-language markets.

The release first makes NetSuite Next available to customers in the United States and Canada, where users can try it in a dedicated preview account or move users to the new environment. Other countries are set to follow after the initial rollout.

Ask Oracle, a conversational AI assistant, is now available to existing NetSuite customers in the United States and Canada before they move to NetSuite Next. The tool lets users query the system in natural language, answer questions, analyse business data, surface insights, and take action within existing workflows.

Ask Oracle runs within each customer's own environment and follows existing roles, permissions, reporting structures, and business configuration. Users can also see how the assistant reached its answers.

Finance tools

Alongside the rollout, Oracle NetSuite has introduced a set of AI and automation updates for finance teams. These include NetSuite Intelligent Flux Analysis, which provides AI-generated explanations for changes in account balances between reporting periods.

It also added an AI Transaction Matching and Suggestions Workspace for reconciliation work. The feature presents likely matches and the rationale behind them, while giving finance teams a separate place to review suggestions before reconciliation.

Bank reconciliation workflows have also been updated with more automation and fewer steps. Another addition, AI-Powered Labour Cost Insights, is designed to help Chief Financial Officers assess how workforce costs affect revenue and profitability through AI-generated reports and summaries.

Oracle NetSuite has also launched a connector for ADP Workforce Now. It synchronises employee records, payroll journal entries, and paycheck data between ADP Workforce Now and NetSuite, with validation, duplicate prevention, and centralised monitoring built into the process.

Industry updates

The latest release also includes changes for software and healthcare customers. For software companies, Oracle NetSuite added externally rated billing usage support in SuiteBilling, giving them more flexibility in handling usage-based billing data rated outside NetSuite while maintaining visibility into customer usage and revenue activity.

It has also introduced a Renewal and Retention Workspace for software companies. The workspace provides a centralised view of renewal activity, customer trends, and key indicators to help teams identify risks and prioritise follow-up.

Another software-focused addition is the Customer Subscription Health Score dashboard. It combines performance, usage, and retention indicators to give teams a view of customer engagement and potential risk areas.

For healthcare organisations, Oracle NetSuite has added a Healthcare Dashboard that brings financial and operational metrics into one view. The dashboard includes revenue, collections, payer mix, provider performance, visit volume, and accounts receivable ageing.

Broader shift

The North America rollout marks the first availability of NetSuite Next, which Oracle NetSuite describes as the next generation of its software. Ask Oracle sits at the centre of that experience and is set to become more deeply embedded across the product in NetSuite Next.

Brian Chess, Senior Vice President of AI, Product, and Technology at Oracle NetSuite, framed the release as a major step for the business. "The availability of NetSuite Next is a huge milestone for us - it's the biggest update to NetSuite since we first launched in 1998 - but it's not the only thing I'm excited to share about the latest release," Chess said.

He also outlined how the company sees customer adoption of the new functions. "We understand each business is different, and we want to give our customers the ability to adopt AI at their own pace," Chess said.