About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon - Page 3
Zendesk launches outcome-based pricing model for AI agents
Last week
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ai
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ai agents
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zendesk
Zendesk launches an outcome-based pricing model for its AI agents, aligning costs with resolved issues to enhance transparency and ensure tangible returns.
Broadcom announces key updates to software-defined edge portfolio
Last week
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network infrastructure
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sd-wan
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sdn
Broadcom enhances VMware VeloCloud with Fixed Wireless Access and satellite support, aiming to boost Edge AI workload deployment.
Palo Alto Networks reveals surge in deepfake-driven scams
Last week
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firewalls
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advanced persistent threat protection
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apm
Palo Alto Networks reveals the alarming rise of AI-generated deepfake scams targeting individuals and organisations, with hundreds of implicated domains.
TCS and Primark extend partnership for IT transformation
Last week
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it automation
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cybersecurity
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intelligent automation
Tata Consultancy Services extends its partnership with Primark in a five-year deal to transform the fashion retailer’s IT systems.
Location-sharing tech to help back-to-school stress
Last week
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communication
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children
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family
New research by Life360 reveals over 50% of UK parents find September's back-to-school period highly stressful, with children ignoring calls cited as a key concern.
Kaspersky enhances SIEM capabilities with major platform update
Last week
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siem
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advanced persistent threat protection
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cybersecurity
Kaspersky's latest SIEM update enhances threat detection with advanced features like multi-cluster search, DNS Analytics, and MITRE ATT&CK mapping.
Poll: data quality remains top issue for data engineers
Last week
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ai
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engineering
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integration
Data quality issues top the list of frustrations for data engineers, according to a Pipeliner survey. New tool aims to streamline pipeline creation and boost productivity.
Logpoint partners with Advitum to bolster Swedish cybersecurity
Last week
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siem
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data protection
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advanced persistent threat protection
Logpoint and Advitum join forces to improve Swedish cybersecurity, aiming to provide enhanced protection, threat detection, and compliance.
F5 & Intel join forces to boost AI security & performance
Last week
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iot
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digital entertainment
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intel
F5 and Intel team up to bolster the security and efficiency of AI applications, integrating Intel’s IPUs and OpenVINO toolkit with F5’s NGINX Plus.
Datacom named strategic partner for Windows 11 in ANZ region
Last week
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ai
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personal computing devices
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hp
Datacom has become a Strategic Refresh Initiative partner for Windows 11 in Australia and New Zealand, aiding businesses in the crucial migration ahead of Windows 10's end of support in 2025.
Southeast Asia's financial sector faces major cybersecurity risks
Last week
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advanced persistent threat protection
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encryption
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cybersecurity
Tenable's new research unveils over 26,500 vulnerable internet-facing assets within Southeast Asia's BFSI sector, highlighting critical cybersecurity gaps.
Lenovo unveils Hybrid Cloud Advisory Services for enterprise
Last week
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datacentre infrastructure
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memory
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lenovo
Lenovo unveils its Hybrid Cloud Advisory Services, aiming to simplify hybrid cloud design complexities and deliver future-proofed solutions within six weeks.
FOMO driving AI investment among Australian IT leaders
Last week
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ai
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abbyy
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llms
Australian IT leaders exhibit high trust in AI but are investing less, with an average spend of $1.09 million, amid fears of falling behind.
Cybercriminals target top travel sites during peak season
Last week
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cybersecurity
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cybercriminals
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cequence
A new report by Cequence reveals cybercriminals are exploiting peak travel seasons, exposing vulnerabilities in all top 10 travel and hospitality websites ahead of Labour Day.
Bendigo & Adelaide Bank, La Trobe Uni, Google Cloud partner
Last week
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devops
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data analytics
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digital transformation
Bendigo and Adelaide Bank, La Trobe University, and Google Cloud team up to close Australia's tech skills gap by integrating cloud curriculum into CSIT programme.
Aiimi named official AI provider for UK public sector services
Last week
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pwc
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public sector
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contracts
The Crown Commercial Service designates Aiimi as an official AI provider, facilitating widespread AI solutions to enhance efficiency and data security in the public sector.
A third of companies hit by data breach amid rising concerns
Last week
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saas
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physical security
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breach prevention
A report by AppOmni reveals that one third of companies suffered a data breach this year, amid rising generative AI concerns and declining SaaS confidence.
Balancing human talent and AI remains key challenge
Last week
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ai
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cybersecurity
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comptia
A new CompTIA whitepaper highlights the challenges of integrating AI with human talent, emphasising the need for strategic planning and upskilling.
Ransomware attacks increasingly target ERP systems
Last week
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ransomware
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erp
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cybersecurity
New research by Onapsis finds a 69% rise in enterprises communicating with ransomware actors, highlighting a surge in attacks on ERP applications.
MDR services market set to reach US$9 billion in 2024
Last week
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cybersecurity
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apm
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software development
Canalys projects a 50% surge in managed detection and response services by 2024, with the market expected to hit US$9 billion driven by external demands.