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About Shannon

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Shannon Williams
News Editor
Shannon is an experienced journalist and editor with a strong interest in technology and the digital world. Her career spans a wide range of sectors, including tech, politics, tourism, transport and climate change, where she brings a sharp editorial eye and an ability to translate complex issues into clear, engaging stories.

Stories by Shannon

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Keepit & Hammer expand UK, Ireland SaaS backup reach

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saas
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data protection
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dr
Keepit teams with Hammer Distribution to expand SaaS backup coverage across UK and Ireland, targeting sovereignty and cyber resilience demand.
Office dusk executives over chaotic server room cyber defense

Midmarket firms overconfident as cyber tools fall short

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devops
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digital transformation
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cloud security
Midmarket security chiefs brim with confidence yet lack the tools, staff and speed to keep pace with fast-moving cyber threats, survey finds.
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Zero Networks unveils real-time Network Map 2.0 tool

Last week
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virtualisation
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firewalls
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ransomware
Zero Networks has launched Network Map 2.0, a real-time 'living map' to visualise hybrid networks and tighten microsegmentation security.
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UK unveils TechFirst push to boost women in digital jobs

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risk & compliance
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smb
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public sector
UK launches TechFirst drive with GBP £4 million women's tech programme, paid placements and returnships to plug digital skills gaps.
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Iranian cyber shift raises risk to Western infrastructure

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ddos
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dr
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ransomware
Iranian state-aligned hackers are shifting from spying to destructive cyber strikes, putting Western critical infrastructure on high alert.
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8x8 launches Engage globally to extend customer CX

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uc
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data analytics
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digital transformation
8x8 rolls out Engage globally, arming frontline and specialist teams with contact centre-grade tools to unify customer experience.
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HackerOne warns of widening AI security & testing gap

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devops
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digital transformation
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cloud security
HackerOne warns AI rollouts are outpacing security, with 89% of organisations lacking full testing and incidents driving up costs.
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Iran-linked wiper cyber attack cripples Stryker plants

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dr
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iot security
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mdm
Iran-linked wiper cyber attack cripples Stryker plants, disrupting implant production and locking thousands of staff out of global networks.
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ConnectWise unit maps IT pay trends, automation push

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digital transformation
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it automation
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partner programmes
Service Leadership's 2026 IT pay report links eased wage inflation and new 'Digital Worker' automation metrics to profitability for providers.
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BrightEdge unveils AI tools to track search visibility

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data analytics
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cx
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martech
BrightEdge launches AI tools to show brands how they appear in generative search answers and how AI agents crawl and interpret their sites.
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AI drives rapid database change, outpacing governance

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devops
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application security
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devsecops
AI now touches production databases in most firms, but Liquibase warns governance controls lag far behind the velocity of change.
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Cloud identity compromise now drives most cyber attacks

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malware
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uc
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firewalls
Cloud identity compromise now drives over 80% of cyber incidents, as attackers increasingly abuse trusted accounts and workplace tools.
Stressed office worker comparing ai documents with paperwork clock

AI productivity gains erased by document verification

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data protection
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document management
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devops
AI tools leave office workers no faster overall, as time spent double-checking documents cancels out most of the promised productivity gains.
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Databricks unveils Genie Code and buys Quotient AI

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devops
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data analytics
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digital transformation
Databricks launches Genie Code autonomous data agent and snaps up Quotient AI to boost real-world evaluation of AI agents in production.
European woman online shopping ai help vs low quality content

Europe embraces AI but bristles at low‑quality content

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cx
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martech
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commerce systems
Europeans are embracing AI for daily tasks and shopping, even as frustration mounts over a surge in low‑quality AI‑generated content.
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Banks lag ISO 20022 deadline as data issues persist

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digital transformation
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fintech
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cx
Nearly half of banks risk missing key ISO 20022 rules due November 2026, despite heavy spend and persistent data and systems gaps.
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Wordly unveils live subtitles app for hybrid events

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saas
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uc
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hybrid & remote work
Wordly launches a Subtitles Application to overlay live captions and translations on hybrid event screens, streams and enterprise broadcasts.
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Zapier data shows AI is now infrastructure for leads

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crm
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digital transformation
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cx
Zapier's study of 10,000 workflows shows AI is shifting from one-off tools to core lead-management infrastructure for sales teams.
Overworked office employee ai productivity erosion work life balance

AI speeds up workdays but doesn't lighten workloads

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uc
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digital transformation
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erp
AI is speeding up shorter workdays but piling on more tasks, with rising collaboration, multitasking and weekend work, a study finds.
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Zendesk to buy Forethought in agentic AI expansion drive

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uc
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digital transformation
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Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.