About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon - Page 15
AI to transform customer service, predicts Zendesk report
Mon, 29th Jul 2024
#
martech
#
cx
#
ai
AI is set to overhaul customer service, according to Zendesk's latest report, which foresees radical industry changes driven by advanced AI within three years.
Ensuring cloud security a critical priority for businesses
Mon, 29th Jul 2024
#
encryption
#
hybrid cloud
#
open source
As cloud adoption accelerates, research by Kaspersky and ISG shows 96% of businesses embrace cloud-native tech; 48% cite data security as a top concern.
Report highlights obstacles to AI adoption in Australia
Mon, 29th Jul 2024
#
it training
#
public sector
#
government
V2 Digital's first State of AI in Australia report highlights early stages of AI adoption, barriers, and potential for business growth, with only 21% showing AI maturity.
Education New Zealand partners with Virtuoso for tech upgrade
Mon, 29th Jul 2024
#
cybersecurity
#
nz
#
cloud services
Education New Zealand partners with Virtuoso for 24/7 tech support and security, aiming to enhance staff productivity and IT resource use across its global offices.
Data recovery gaps found in financial systems & business tools
Mon, 29th Jul 2024
#
data protection
#
dr
#
financial systems
New research by Foundry and Keepit reveals that 30% of firms lack data recovery plans for financial systems, exposing critical vulnerabilities in enterprise IT.
AI could add GBP £2 billion to UK GDP & create 20,000 jobs
Thu, 25th Jul 2024
#
ai
#
ai agents
#
ml
AI adoption could revolutionise the UK's accounting sector, adding GBP £2 billion to GDP, boosting exports by GBP £238 million, and creating nearly 20,000 jobs over three years, according to a new study by Sage and Demos.
CEOs embrace hybrid work model, report increased productivity
Thu, 25th Jul 2024
#
hybrid & remote work
#
collaboration
#
productivity
New research from International Workplace Group shows 91% of CEOs now use hybrid work models, boosting productivity, retention, and employee engagement.
AI data boom revealed in Domo's new Data Never Sleeps study
Thu, 25th Jul 2024
#
ai
#
turnitin
#
automation
Domo's latest Data Never Sleeps study reveals every 60 seconds, USD $293,000 is spent globally on AI, highlighting its growing impact business.
V2 Digital report highlights AI adoption challenges in Australia
Thu, 25th Jul 2024
#
digital transformation
#
ai
#
ai adoption
V2 Digital's State of AI in Australia report highlights significant gaps in AI adoption among Australian firms, stressing the need for better training and strategic prioritisation.
Exabeam, LogRhythm merge to form AI-driven security giant
Thu, 25th Jul 2024
#
advanced persistent threat protection
#
siem
#
ueba
Exabeam and LogRhythm merge to form an AI-driven cybersecurity powerhouse, bolstering security and enhancing threat detection capabilities.
Bugcrowd partners with Axon Technologies for EMEA expansion
Thu, 25th Jul 2024
#
advanced persistent threat protection
#
bugcrowd
#
cyber threats
Bugcrowd partners with UAE's Axon Technologies to boost EMEA cybersecurity presence, combining crowdsourced solutions with advanced security expertise.
SolarWinds celebrates multiple awards for products & execs
Thu, 25th Jul 2024
#
data analytics
#
multi-cloud
#
solarwinds
SolarWinds garnered multiple accolades in early 2024 for its innovative IT management solutions, celebrating executives and product advancements.
University of Sydney adopts mobile credentials for campus access
Thu, 25th Jul 2024
#
smartphones
#
personal computing devices
#
nfc
The University of Sydney teams up with Gallagher Security and Transact Campus to launch a mobile credential system.
Digital EHS tools face adoption roadblocks despite benefits
Thu, 25th Jul 2024
#
ai
#
verdantix
#
user interface
Research by Intelex and Verdantix unveils key obstacles to mobile EHS app adoption, with 82% citing lack of devices and 76% pointing to connectivity issues.
UK marketers adopt AI for Olympics strategies, study reveals
Thu, 25th Jul 2024
#
martech
#
cdp
#
ai
Research reveals 51% of UK marketers are leveraging AI for Paris Olympics strategies, despite consumer concerns over data use and calls for increased regulation.
Study reveals SGD$2.4 trillion loss due to poor agreement management
Thu, 25th Jul 2024
#
saas
#
crm
#
hcm
New research by Docusign and Deloitte exposes the Agreement Trap, causing a global loss of SGD$2.4 trillion annually due to outdated agreement management systems.
Generative AI deployment surges as firms drive innovation
Thu, 25th Jul 2024
#
cx
#
martech
#
ai
Organisations are significantly boosting their generative AI investments, with nearly a quarter now integrating the technology, up from 6% in 2023.
Digital marketing challenges persist for Singapore companies
Thu, 25th Jul 2024
#
crm
#
martech
#
cdp
While 84% of Singapore companies use digital marketing, only 17% see a clear link to increased revenue, highlighting ROI measurement challenges.
Global IT outage reveals critical need for business resilience
Tue, 23rd Jul 2024
#
dr
#
securityscorecard
#
cloud services
A global IT outage on Friday exposed vulnerabilities in digital infrastructure, underscoring the need for enhanced disaster preparedness and resilient IT strategies.
CrowdStrike outage highlights critical need for disaster planning
Tue, 23rd Jul 2024
#
ai security
#
cybersecurity
#
business continuity
CrowdStrike's global outage highlights the critical need for disaster preparedness and business continuity, with experts stressing robust recovery plans and clear communication.