Zendesk stories
Zendesk strengthens its APAC leadership team, appointing Wendy Johnstone as regional COO and Gari Johnson as senior VP of sales, to drive growth and operations.
The week ending 22 March saw a 20% increase in global tickets compared to the same period last year, says Zendesk, a customer relationship management company.
Australian and New Zealand businesses are struggling to meet customers' expectations, according to new research from Zendesk.
The new services are designed to improve contact centre agent efficiency, while reducing the time that end users spend interacting with customer service.
Zendesk, a provider of customer experience and engagement software, is expanding its footprint in Asia Pacific by expanding its Singapore office.
Native connector for Amazon EventBridge allows easy access to customer experience data across the organisation.
Poor customer service can drastically impact company revenue, with 42% of Australians ceasing to buy after a bad experience, a Zendesk report reveals.
A roundup of the latest Gartner Peer Insight Customers' Choices from Backup and Recovery to Business Intelligence and Analytics, and more.
Zendesk launches new tools to help large companies respond quickly to customer needs. Includes collaboration and workflow features.
In conjunction with the launch of The Zendesk Suite, Zendesk also unveiled Connect - a new product for proactive customer communication.
Beware of partner programs that allow more established suppliers of the same solution to undercut new providers.
Zendesk claims that approximately 1,000 customers from Australia and New Zealand will move across to the new data center from September 2017.
Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.
Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.
Zendesk has developed a platform designed to facilitate conversations between companies and consumer app reviewers through Google Play.
A new offering allows businesses to connect via SMS to effectively communicate with increasingly mobile customers.
Zendesk has been recognized as a leader in Gartner's 2016 CRM Customer engagement report, the only company to move quadrants this year.
Zendesk launches Basic Voice offering reliable phone support for companies of any size as part of its omnichannel support strategy.
Zendesk pioneers with first customer service add-in for Microsoft Outlook, streamlining ticket creation for users.
Zendesk has entered into a partnership with the Victoria Government in Australia in a bid to encourage the region's burgeoning technology industry.
