IT Brief UK - Technology news for CIOs & IT decision-makers

Voice over Internet Protocol (VoIP) stories - Page 4

In the same way that copper telephone wires were co-opted for use by computers, the Internet Protocol was co-opted to carry telephone calls. Neither were designed for the purpose and therefore both faced technological limitations. Voice over Internet Protocol describes the transmission of telephone calls on the IP network. This was initially challenging, as IP works on a ‘best effort’ principle and sends traffic in a random stream of ‘packets’, later reassembled at destination in the correct order. Voice and video packets must arrive contiguously or they are garbled. This problem was overcome by various techniques including SIP: Session Initiation Protocol facilitates VOIP calls and is commonly used when you make a call over the internet.
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Odigo launches AI-powered connector for effective UCaaS and CCaaS integration
Thu, 5th Oct 2023
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data analytics
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martech
Odigo launches new connector to bridge the gap between UCaaS and CCaaS solutions, promising seamless integration powered by AI and analytics.
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Freshworks customers boost experience with Microsoft Teams
Tue, 3rd Oct 2023
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uc
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ai agents
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contact centre
Freshworks reports a notable increase in Microsoft Teams usage by Freshservice customers, improving employee experiences with AI support.
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Workday unveils AI-enhanced managerial tools to boost productivity & employee engagement
Thu, 28th Sep 2023
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uc
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hcm
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ai
Workday unveils innovative features for its HCM offering, utilizing AI to provide managers with real-time insights and recommendations.
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How WhatsApp makes money explained
Wed, 6th Sep 2023
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uc
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martech
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whatsapp
How does WhatsApp, the messaging giant, generate revenue? We explore its diverse streams, from business services to digital payments.
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Video: 10 Minute IT Jams - An update from Neat
Mon, 28th Aug 2023
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uc
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digital entertainment
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voip
Neat's Regional Director for APAC, Niko Walraven, discusses how the company is helping customers adapt to changing workplace needs.
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Superloop wins Baptcare’s SD-WAN and VOIP services contract
Tue, 22nd Aug 2023
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uc
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network infrastructure
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digital transformation
Superloop will provide services for 30-plus sites with over 2000 desk phones and 1000 softphones under a significant modernisation of the non-profit.
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TeamViewer wins the 2023 Microsoft Partner of the year award
Fri, 21st Jul 2023
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uc
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partner programmes
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digital entertainment
The company was honoured for integrating TeamViewer Tensor into Microsoft Teams and was among a global field of top Microsoft partners.
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Channel UC enhances Microsoft Teams with Tollring’s Analytics 365
Fri, 7th Jul 2023
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uc
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data analytics
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hybrid & remote work
Analytics 365 from Tollring makes it easy for businesses to understand their people and customers using Microsoft Teams.
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Alcatel-Lucent launches Microsoft Teams integration
Wed, 21st Jun 2023
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uc
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voip
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connector systems
Alcatel-Lucent Enterprise announces the launch of Rainbow Telephony, designed to interface with Microsoft Teams.
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Symbio Holdings announce partnership with Microsoft Teams
Fri, 26th May 2023
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uc
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saas
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voip
Symbio Holdings announces the launch of its Operator Connect for Microsoft Teams solution in Australia, New Zealand, and Singapore.
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Are your communications just good enough or great?
Thu, 25th May 2023
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uc
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crm
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voip
Collaboration solutions may not be good enough for customer communications, but RingCentral for Microsoft Teams is.
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Alcatel-Lucent Enterprise brings together ANZ partners at Connex23
Fri, 12th May 2023
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uc
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network infrastructure
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partner programmes
Building on the successes of past ALE Connex flagship events, this year, Connex23 brought together more than 50 partner organisations from the ANZ region.
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M-Files enhances integration with Microsoft Teams, Outlook
Wed, 10th May 2023
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uc
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collaboration
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microsoft
The new offerings provide knowledge workers with improved collaboration experiences to empower connected workforces.
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RingCentral: Celebrating Five Great Years in Australia
Tue, 28th Mar 2023
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uc
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ai
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voip
Five years ago in March, we established RingCentral in Australia, and the UCaaS landscape was very different to where we are today.
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Cohesity appoints Kit Beall as CRO
Wed, 22nd Mar 2023
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uc
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data protection
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dr
Kit Beall joins Cohesity as Chief Revenue Officer (CRO) from VMware, bringing over 30 years of experience in enterprise tech.
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Ontinue hires cybersecurity experts for leadership roles
Thu, 16th Mar 2023
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uc
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firewalls
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digital transformation
Managed detection and response division Ontinue has appointed Craig Jones and Gareth Lindahl-Wise as VP of Security Operations and CISO, respectively.
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What MSPs need to know about work migrations
Thu, 22nd Dec 2022
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uc
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migration
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contact centre
End users en masse have turned to applications like Microsoft Teams, Zoom, Slack, Google Hangouts and other workplace collaboration tools.
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Ribbon Communications appoints Channel UC as ANZ distributor
Wed, 14th Dec 2022
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uc
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contact centre
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voip
Ribbon Communications has announced that it has appointed Channel UC as a partner and distributor in Australia and New Zealand.
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Sektor adds Neat video meeting to its solutions portfolio
Thu, 17th Nov 2022
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saas
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uc
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partner programmes
Sektor has added Neat video meeting devices to their solutions portfolio for enterprise and public sector customers across New Zealand.
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Sennheiser is changing the future of business conferencing
Thu, 20th Oct 2022
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uc
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hybrid & remote work
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voip
The new ‘hybrid work’ model ushered in by the pandemic means that business meetings don’t always take place with everyone in the same room.