Viber stories
RCS messaging in the UK has surged 65% in 2024, boosted by Apple iOS support and AI, as brands enhance customer engagement with richer, interactive chat tools.
Businesses are shifting to AI-led customer service, lifting 8x8's usage-based revenue by more than 70% in the quarter.
Customer-facing staff may handle chats and calls more easily after 8x8 Engage won Gold at the NY Product Design Awards.
8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.
8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.
Kudosity has launched beta testing for Rich Communication Services in the Asia Pacific, inviting businesses to enhance customer engagement through innovative messaging.
Squire Technologies introduces Mirus, an innovative messaging platform set to transform mobile and enterprise communication.
In the age of hyper connectivity, VoIP is enjoying a very mainstream renaissance across business and consumer usage.
Industry shifts loom as analysts predict a surge in social messaging consolidation in 2014, fuelled by key acquisitions.
Singapore-based Dedoco's AI platform, Ping, aims to protect consumers from online scams, enhancing trust and security in business communications.
The more free NZ to NZ texts we get for our phones, the more stingy we seem to get when it comes to paying for texting and calling overseas.
