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Lloyds to create 1,000 AI roles as agentic use grows
Data Analytics

Lloyds to create 1,000 AI roles as agentic use grows

Fraud checks and customer service will be sped up as Lloyds Banking Group adds more than 1,000 AI jobs and retrains staff.

By Karen Joy Bacudo • 4 min read • 2 days ago

Global Stories

Virtual Assistant stories

AI saves workers 11 hours, but botsitting eats gains
Software-as-a-Service

AI saves workers 11 hours, but botsitting eats gains

Despite productivity gains, workers are losing much of AI's time savings to checking, fixing errors and juggling multiple tools.

By Joseph Gabriel Lagonsin • 5 min read • Last week
G-P launches AI platform for global hiring workflows
Digital Transformation

G-P launches AI platform for global hiring workflows

The platform is aimed at HR teams seeking faster cross-border hiring and lower compliance risk across more than 180 countries.

By Sean Mitchell • 4 min read • This month
Quant & IBM launch Ava at Fortitude Re to cut calls
Digital Transformation

Quant & IBM launch Ava at Fortitude Re to cut calls

The rollout has cut average handling time by three minutes and lifted first-call resolution to 86% at Fortitude Re.

By Sean Mitchell • 8 min read • This month
Microsoft launches Scout personal agent for 365 work
Data Protection

Microsoft launches Scout personal agent for 365 work

The new tool can schedule meetings, flag delays and act within existing permissions as Microsoft pushes autonomous software into everyday office apps.

By Sean Mitchell • 3 min read • This month
Siemens launches Intelligence Centre X for industrial AI
Manufacturing

Siemens launches Intelligence Centre X for industrial AI

The new software aims to move industrial AI beyond pilots by tying together data, workflows and governance for faster operational decisions.

By Sofiah Nichole Salivio • 4 min read • This month
Google unveils Gemini Spark agent & Omni video model
Generative AI

Google unveils Gemini Spark agent & Omni video model

Growth to more than 900 million monthly users underscores Google's push to make Gemini a persistent AI assistant, not just a chatbot.

By Mark Tarre • 3 min read • Last month
Google unveils new AI tools across Workspace & Gemini
Personalisation

Google unveils new AI tools across Workspace & Gemini

Users will be able to draft emails, edit images and summon an AI agent as Google broadens paid access across Workspace and Gemini.

By Mark Tarre • 4 min read • Last month
Samsung launches interactive, connected 2026 TV range
Internet of Things

Samsung launches interactive, connected 2026 TV range

Kiwi football fans will get stadium-style sound and smarter home control as the new line-up adds AI Football Mode Pro and Vision AI.

By David Shilovsky • 5 min read • Last month
TD Insurance launches first AI chatbot for clients
Unified Communications

TD Insurance launches first AI chatbot for clients

The tool aims to cut routine enquiries and help Canadians compare cover without logging in, as TD expands AI across its businesses.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Vodafone & Google Cloud launch AI & security tools
Unified Communications

Vodafone & Google Cloud launch AI & security tools

Small firms in Germany and Greece are first in line for Vodafone Business’s new Google Cloud-backed AI concierge and cyber defence tools.

By Mark Tarre • 3 min read • Fri, 24th Apr 2026
Tata Steel expands Google Cloud AI rollout across plants
Digital Transformation

Tata Steel expands Google Cloud AI rollout across plants

Automated safety checks and complaint handling are already cutting delays and risks as the steelmaker scales agentic AI across operations.

By Sean Mitchell • 5 min read • Fri, 24th Apr 2026
Tata Steel expands Google Cloud AI across global operations
Storage

Tata Steel expands Google Cloud AI across global operations

More than 300 AI agents are now cutting turnaround times, routine HR queries and maintenance delays across the steelmaker’s global operations.

By Sean Mitchell • 4 min read • Thu, 23rd Apr 2026

Stories from Other Regions

Virtual Assistant stories

AgentSync launches AI-trained EAs for Australian founders
Artificial Intelligence

AgentSync launches AI-trained EAs for Australian founders

Founders could save up to AUD $70,000 per hire as the Australian talent provider targets busy chiefs with offshore AI-trained support.

By Sean Mitchell • 4 min read • Last month
Citi Wealth launches AI assistant Citi Sky for US clients
Digital Transformation

Citi Wealth launches AI assistant Citi Sky for US clients

US wealth clients will get market insights and reminders from Citi Sky as Citi rolls out the AI assistant alongside advisors this summer.

By Mark Tarre • 3 min read • Fri, 24th Apr 2026
Citi launches AI wealth assistant Citi Sky with Google
Digital Transformation

Citi launches AI wealth assistant Citi Sky with Google

The rollout puts generative AI in front of Citigold clients as banks race to show it can aid investors without sidelining advisers.

By Karen Joy Bacudo • 4 min read • Fri, 24th Apr 2026
TAL expands Microsoft deal in biggest tech pact yet
Unified Communications

TAL expands Microsoft deal in biggest tech pact yet

The insurer will use cloud and AI tools to cut claims admin and speed up customer service under a five-year agreement with Microsoft.

By Mark Tarre • 4 min read • Wed, 22nd Apr 2026