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Unified Inbox Stories

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Unified Inbox stories

eDesk launches AI Agent for multi-channel eCommerce support

Customer Experience

eDesk launches AI Agent for multi-channel eCommerce support

eDesk launches AI Agent to handle eCommerce support across 300+ channels, resolving 65% of enquiries for USD $0.99 per resolution.

By Sean Mitchell • 3 min read • Mon, 17th Nov 2025

Marketing Technologies

Aleph Group unifies global brands in strategic 'One Brand' initiative

Aleph Group solidifies its global presence, merging its diverse regional brands into its main brand in a strategic 'One Brand' initiative.

By Imee Dequito • 3 min read • Tue, 24th Oct 2023

Global Stories

Unified Inbox stories

Unified Inbox racks up another acquisition; pushes into Asia

Unified Inbox racks up another acquisition; pushes into Asia

Unified Inbox acquires Smak, advancing in Asia and innovating with 'LifeModes' to enhance communication and productivity.

By Heather Wright • 2 min read • Wed, 14th May 2014

Stories from Other Regions

Unified Inbox stories

Vendasta launches AI receptionist assistant for SMBs

Customer Experience

Vendasta launches AI receptionist assistant for SMBs

Conversations AI, a 24/7 AI receptionist, helps SMBs manage calls and chats, boosting lead capture and cutting response times to under 30 seconds.

By Jake MacAndrew • 3 min read • Wed, 20th Aug 2025