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Unified Inbox stories

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eDesk launches AI Agent for multi-channel eCommerce support

Mon, 17th Nov 2025
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eDesk launches AI Agent to handle eCommerce support across 300+ channels, resolving 65% of enquiries for USD $0.99 per resolution.
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Vendasta launches AI receptionist assistant for SMBs

Wed, 20th Aug 2025
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Conversations AI, a 24/7 AI receptionist, helps SMBs manage calls and chats, boosting lead capture and cutting response times to under 30 seconds.
Rebranding

Aleph Group unifies global brands in strategic 'One Brand' initiative

Tue, 24th Oct 2023
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Aleph Group solidifies its global presence, merging its diverse regional brands into its main brand in a strategic 'One Brand' initiative.
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Unified Inbox racks up another acquisition; pushes into Asia

Wed, 14th May 2014
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Unified Inbox acquires Smak, advancing in Asia and innovating with 'LifeModes' to enhance communication and productivity.